Welcome to the water safari! Numerous bathing possibilities and slides are a guarantee for a varied family holiday . Great shows in the evening ensure a lot of fun.

Located next to the Punta de n’Amer Natural Park. It is about 800 meters to the beautiful sandy beach of Sa Coma. Transfer time: approx. 1 hour 30 minutes.

• calm
• “Sa Coma”: sand, fine sand, gently sloping, public, loungers: for a fee, third-party providers, parasols: for a fee, third-party providers

• Airport approx. 68 km
• Beach about 800 m
• Town center/town center approx. 800 m

• Visitor’s tax/eco-tax/tourist tax: approx. EUR 3.30 per day
• Check-in time from 12:00 p.m
• Check out time until 12:00 p.m
• Reception: 24 hours a day, languages: German, English, Spanish, money exchange possible
• lift
• Garden, sun terrace
• pools: 6
• Pool: free of charge, outdoor, loungers: free of charge, parasols: free of charge
• Aquapark “La Reserva waterpark”: June – September; seasonal; Depending on the weather, for a fee, outdoor, number of water slides: 2, integrated children’s/baby pool, loungers: no fee, sunshades: no fee
• Children’s pool “Paradis Park Playground Pool”: free of charge, outdoor, parasols: free of charge
• “Indoor pool” pool: October – May, no charge, indoor, heatable: May and October, integrated children’s/baby pool
• “Biomar Spa” pool: for a fee, indoors, in the wellness area
• Children’s pool “splash pool Safari Splash”: free of charge
• Bath towels: against deposit
• Internet: WLAN/WiFi, in the entire hotel (facility): free of charge
• Internet terminal: for a fee
• Launderette: for a fee, cash payment
• Payment methods: TUI Card / VISA, MasterCard
• pets are not allowed
• Parking: parking lot (subject to availability)
• Meeting facilities: Conference rooms: 2, air-conditioned meeting rooms, natural light, coffee breaks: at extra charge
• Floors: 6, Rooms: 616
• Country category: 4 stars

Your accommodation offers the following catering options:

• All inclusive: breakfast, late riser breakfast, lunch, dinner, snacks, midnight snack, cakes/pastries, ice cream, selected non-alcoholic drinks: daily 10:00 a.m. – 00:00 a.m., selected national alcoholic drinks: daily 10:00 a.m. – 00:00 a.m. 12:00 a.m., selected table drinks with meals, coffee/tea in the afternoon, AI bracelet compulsory

Description of the catering offers:

• Breakfast: daily 08:00 a.m. – 10:00 a.m., buffet
• Late riser breakfast: daily 10:30 a.m. – 12:30 p.m., included with all inclusive
• Lunch: daily 1:00 p.m. – 3:00 p.m., buffet
• Dinner: daily 6:30 p.m. – 9:00 p.m., buffet
• Snacks, included with all inclusive, midnight snack, included with all inclusive, cakes/pastries, included with all inclusive, ice cream, included with all inclusive
• Drinks: selected international alcoholic drinks: for a fee

• Restaurants: 5
• Main restaurant: cuisine: international, Spanish, gluten-free dishes: without charge, children’s buffet, buffet, show cooking, with terrace, high chair
• Restaurant “La Fontana”: Cuisine: Italian, set menu, reservation necessary, for a fee, included with all inclusive, May – October, Wed. – Mon. 6:30 p.m. – 9:00 p.m., with terrace, high chair
• “Country Grill” restaurant: cuisine: grilled dishes, buffet, reservation necessary, for a fee, included with all inclusive, May – October, Fri. – Wed. 6:30 p.m. – 9:00 p.m., with terrace, high chair
• Restaurant “Cardamom (im Wasserpark La Reserva)”: cuisine: Asian, Chinese, Indian, Thai, buffet, reservation necessary, for a fee, included with all inclusive, June – September, Tue – Sun 6:30 p.m. – 9:00 p.m. 00 o’clock, with terrace, by the pool, high chair
• Specialty restaurant “Goa (in the Club Protur Sa Coma Resort)”: cuisine: Indian, set menu, reservation necessary, for a fee, included with all inclusive, May – October, Mon – Sat 7:00 p.m. – 9:00 p.m., High chair, appropriate clothing desired
• Bars & more: 2
• lounge bar
• snack bar

• Driving range: for a fee

• Tennis: tennis courts: 18

Free of charge

• gym
• Nordic walking, aqua fitness
• Archery, Volleyball, Mini Golf, Squash, Paddle Tennis, Table Tennis
• Cycling: touring bikes
• Tennis: clay court

For a fee (some external services)

• Riding: third party
• Tennis: tennis lessons, racket rental

• “Biomar Spa” pool: for a fee, indoors, in the wellness area

For a fee (some external services)

• “Biomar Spa” wellness area/spa: from 16 years of age
• Massages: third party, classic massage: third party, sports massage: third party, hydrojet massage: third party, hot stone massage: third party, aromatic oil massage: third party, full body massage: third party
• Bath treatments: third party
• “Biomar Spa” beauty/cosmetic center: Third-party provider

• animation & entertainment
• sports animation
• shows
• Live band/music

This is the kids club/ What to expect:

Great fun for the whole family with colorful programs and German-language childcare from our trained staff in different age groups.

• Mini 3-6 years

• Maxis 7-12 years (during school holidays)

• Teens 13-17 years (mid-June to mid-September)

Children and youth program several times a week. During this time, the employees assume full responsibility for the children (on-site registration required).

Daily program:

• Children’s animation in German several times a week

Minis:

• Eg motto day, sports studio, creative workshop or similar

maxi:

• eg workshop, creative workshop, sports & action, rallies & games or similar

Programs for babies:

• Playgroup for all children from 0-3 years accompanied by a parent

• Several times a week, outside of the German school holidays

• A toddler-friendly program is offered in which parents can take part with their child.

Highlights:

• Kids Disco

• 1x week family activities

• 1x week Kids Night

Your hotel also offers:

• Children’s pool “Paradis Park Playground Pool”: free of charge, outdoor, parasols: free of charge
• Children’s pool “splash pool Safari Splash”: free of charge

BABIES

• highchair

CHILDREN

• children’s buffet
• Children’s club/mini club: depending on the season, without charge, languages: German, English, Spanish
• Children’s animation: depending on the season
• children’s playground

TEENS

• Youth animation: seasonal

Please note that there may be performance restrictions in the hotel facilities, activities, services and catering when the hotel reopens – also due to the requirements of the respective authorities. Together with our hotel partners, we do everything to ensure that your stay is as pleasant as possible.

• Disinfectant effective against COVID-19 viruses is accessible to the guest:
  In the public areas
• Wearing a mouth and nose cover for guests is mandatory:
  In the entire hotel (facility) and all public areas.
• Wearing a face mask for the hotel staff is mandatory:
  throughout the hotel (facility) and all public areas

• A doctor is available on site
• Distance to the nearest doctor (in meters): 10
• Distance to the nearest hospital (in meters): 8000
• Distance to the nearest pharmacy (in meters): 1000

• Antigen or PCR test is offered directly in the hotel (sometimes by third-party providers):
  not available
• Antigen or PCR test is offered (in some cases by third-party providers) in the nearest test center: Available for a
  fee
• Distance to nearest test center (in meters):
  1000
• Fee approx. (EUR):
  30

From 01/01/2018, the following Sustainable Tourism Tax rates apply per person per day for all tourist stays in the Balearic Islands. The amount of the tax depends on the category (* = each plus 10% VAT), payable locally.

• Hotels in the category 5 stars plus, 5 stars and 4 stars plus / holiday apartments in the category 4 keys and 4 keys plus 01.11.-30.04. = 1 EUR/day*, 01.05.-31.10. = 4 EUR/day*
• Hotels in the category 4 stars (The ROBINSON CLUB CALA SERENA corresponds to the category 4 stars) and 3 stars plus / holiday apartments in the category 3 keys plus 01.11.-30.04. = 0.75 EUR/day*, 01.05.-31.10. = 3 EUR/day*
• Hotels and holiday apartments category 3, 2 or 1 star(s)/key, holiday rentals (fincas, apartments, houses) and other tourist accommodation, country hotels, agrotourism and inns, tourist cruise ships 01.11.-30.04. = 0.5 EUR/day*, 01.05.-31.10. = 2 EUR/day*
• Pensions, inns and campsites, hostels and mountain huts 01.11.-30.04. = 0.25 EUR/day*, 01.05.-31.10. = 1 EUR/day*

Exceptions:

• Children under the age of 16 are exempt from the tax
• From the 9th day of stay in the same accommodation, the amount is reduced by half.
• Passengers whose cruise ships have their base port in the Balearic Islands are exempt from the tax.
• This information is subject to change. You can find out the current status on tui.com under the hotel description.

Status: February 2022