The hotel complex scores with an indoor splash area for the little ones and also offers an adults-only area for those seeking peace and quiet .

Above the bay of Cala Mandia, approx. 100-950 m to the beach, depending on the location of the room. Apartment area Area D (APM2, APX4 and STX1) are approx. 350 m away from the main building, shuttle bus is possible after prior reservation at the reception (area D or area A). In the area there are shops, bars, restaurants. Up to Porto Cristo about 4 km. Transfer time: about 90-120 minutes.

• first beach location
• “Cala Mandia” beach: sand, fine sand, gently sloping, bay, public, loungers: for a fee, parasols: for a fee

• Airport approx. 64 km, travel time: approx. 2 hours (the transfer time may vary).
• Cala Mandia beach approx. 200 m
• next place Porto Cristo about 4 km

• Visitor’s tax/eco-tax/tourist tax to be paid locally: approx. EUR 3.30 per day
• Adults-only area: from 16 years
• Check-in time from 3:00 p.m
• Check out time until 12:00 p.m
• Reception: Languages: German, English, Spanish, Italian, French, money exchange possible
• Guest service: Languages: German, English, Spanish, Italian, French
• lift
• Garden, sun terrace
• pools: 10
• Adults-only pool “SOUTH Area A”: from 16 years, weather-dependent, free of charge, outdoor, fresh water, Balinese beds: for a fee, daybeds: without a fee, loungers: without a fee, parasols: without a fee
• “Area B” pool: free of charge, outdoor, fresh water, loungers: free of charge, parasols: free of charge
• “Splash Park Area C” aqua park: depending on the weather, no fee, outdoor, fresh water, gently sloping, water slide: depending on the weather, no fee, integrated children’s/baby pool, loungers: no fee, sunshades: no fee
• “Family Pool Area C” pool: weather-dependent, no fee, outdoor, fresh water, integrated children’s/baby pool, loungers: no fee, sunroofs: no fee
• Children’s pool “Children’s and baby pool area C”: weather-dependent, no fee, outdoor, fresh water, loungers: no fee
• “Relaxpool Area A” relaxation pool: outdoor, fresh water, Balinese beds: for a fee, loungers: without a fee, parasols: without a fee
• “Main pool area A” pool: outdoor, fresh water, loungers: free of charge, parasols: free of charge
• Pool “Spa Indoorpool Area A”: for a fee, indoor, fresh water, heatable: depending on the season, in the wellness area, loungers: without fee
• Children’s pool “Insi Indoor Splash (Area C)”: from 2 years to 10 years, indoor, heatable: depending on the season; weather dependent
• “Pool Area D” pool: free of charge, outdoor, freshwater, integrated children’s/baby pool
• Whirlpool “Whirlpool in the adults-only pool”: from 16 years, weather-dependent, free of charge, outdoor, fresh water, Balinese beds: for a fee, daybeds: without a fee, loungers: without a fee, parasols: without a fee
• “Whirlpool in the Spa Indoor Pool” whirlpool: for a fee, indoors, in the wellness area, loungers
• Bath towels: against deposit
• mini market
• physician
• amphitheater
• Internet: WLAN/WiFi, in the entire hotel (facility): free of charge
• Launderette: for a fee, laundry service: for a fee
• Concierge service
• Payment methods: TUI Card / VISA, MasterCard, EC card/Maestro
• pets are not allowed
• Parking: Parking spaces, uncovered: free of charge
• Number of buildings: 4, floors: 4, rooms: 514, outbuildings: 2
• Country category: 4 stars

Your accommodation offers the following catering options:

• All inclusive: breakfast, late riser breakfast, lunch, dinner, snacks, cakes/pastries, ice cream, selected non-alcoholic drinks: daily 10:30 a.m. – 12:00 a.m., selected national alcoholic drinks: daily 10:30 a.m. – 12:00 a.m , selected international alcoholic drinks: daily 10:30 a.m. – 12:00 a.m., selected table drinks with meals, coffee/tea in the afternoon, AI bracelet compulsory

Description of the catering offers:

• Breakfast: Buffet
• Late riser breakfast: daily 10:30 a.m. – 11:30 a.m
• Lunch: buffet
• Dinner: buffet, themed evenings: several times a week
• Snacks: daily 10:30 a.m. – 6:00 p.m., with All Inclusive included, cakes/pastries: daily 3:00 p.m. – 5:00 p.m., with All Inclusive included, ice cream: daily 10:30 a.m. – 6:00 p.m , included with all inclusive

• Restaurants: 6
• Main restaurant “Main Buffet Restaurant”: cuisine: international, Italian, Mediterranean, regional, Spanish, fish/seafood, grilled dishes, gluten-free dishes: no charge, request necessary, reservation not necessary, children’s buffet: no charge, request & reservation not necessary, lactose-free Dishes: no charge, request necessary, reservation not necessary, vegetarian dishes: no charge, request & reservation not necessary, buffet, show cooking, request & reservation not necessary, no charge, air-conditioning, with terrace, high chair
• Restaurant “Surf Restaurant”: cuisine: grilled dishes, buffet, request not necessary, reservation necessary, no fee, depending on the season, with terrace, by the pool, highchair, appropriate clothing desired
• Restaurant “Flower Power”: cuisine: regional, Spanish, buffet, request not necessary, reservation necessary, no fee, seasonal; Depending on the weather, with a terrace, by the pool, high chair, appropriate clothing desired
• Restaurant “SOUTH Restaurant”: from 16 years, cuisine: international, Mediterranean, Spanish, vegetarian dishes: no fee, no request necessary, reservation necessary, menu selection, no request necessary, reservation necessary, no fee, seasonal, with terrace, appropriate clothing he wishes
• Restaurant “Fifties American Diner”: cuisine: grilled dishes, children’s menu: for a fee, no request necessary, reservation necessary, à la carte, no request necessary, reservation necessary, for a fee, seasonal, air-conditioning, high chair, appropriate clothing desired
• Restaurant “Restaurant area D (breakfast and lunch)”: Buffet, free of charge
• Bars & more: 5
• Lounge bar “SOUTH Pool Bar Lounge”: from 16 years, depending on the season, for a fee
• Pool bar outdoor “Surf Pool Bar”: seasonal, free of charge
• Pool bar outdoor “Flower Power Pool Bar”: seasonal, free of charge
• Theme bar “Sportsbar”: for a fee
• Bar “Bar area D”: free of charge

• seasonal/weather dependent

For a fee (some external services)

• PADI Diving School: Third Party, Snorkeling: Third Party
• Kayaking, stand up paddling

• Golf: for a fee, golf course “Pula Golf 15 km”, 18 holes: green fee: for a fee, third-party providers

• Tennis: tennis courts: 4

Free of charge

• Fitness room: from 16 years
• Aerobics, aqua fitness, bums and bums, dance/latina aerobics, relaxation courses, Pilates, yoga, ZUMBA®
• Archery, soccer, soccer fields: 1, mini soccer, volleyball, table tennis: against deposit
• Cycling: mountain bikes: against deposit, helmets: against deposit
• Tennis: artificial grass court

For a fee (some external services)

• Riding: third party
• Tennis: floodlights, racket rental

• Pool “Spa Indoorpool Area A”: for a fee, indoor, fresh water, heatable: depending on the season, in the wellness area, loungers: without fee
• “Whirlpool in the Spa Indoor Pool” whirlpool: for a fee, indoors, in the wellness area, loungers
• Ice fountain/grotto, adventure shower

For a fee (some external services)

• Wellness area/Spa “Prestige Spa Mallorca”: Children’s area: from 4 years to 12 years
• steam bath
• Massages: classic massage, foot reflex zone massage, lomi massage, hot stone massage, shiatsu massage, ayurveda massage, aromatic oil massage, full body massage, partial body massage, back massage
• Medical applications: lymphatic drainage, laser/electro/magnetic therapy, packs (nature, moor)
• Beauty/cosmetic center, beauty/cosmetic treatments: anti-aging, cellulite treatment, peeling, facial treatment, manicure, pedicure

• Animation & Entertainment: Languages: German, English, Spanish, Italian
• Animation for adults: depending on the season, several times a week
• Fitness animation: depending on the season, several times a week
• Sports animation: depending on the season, several times a week
• Soft animation: depending on the season, several times a week
• Shows: several times a week
• Dance courses: several times a week, free of charge
• Bocce: against deposit

This is the kids club/ What to expect:

Great fun for the whole family with colorful programs and German-language childcare from our trained staff in different age groups.

• Mini 3-6 years

• Maxis 7-12 years (during school holidays)

• Teens 13-17 years (mid-June to mid-September)

Children and youth program several times a week. During this time, the employees assume full responsibility for the children (on-site registration required).

Daily program:

• Children’s animation in German several times a week

Minis:

• Eg motto day, sports studio, creative workshop or similar

maxi:

• eg workshop, creative workshop, sports & action, rallies & games or similar

Programs for babies:

• Playgroup for all children from 0-3 years accompanied by a parent

• Several times a week, outside of the German school holidays

• A toddler-friendly program is offered in which parents can take part with their child.

Highlights:

• Kids Disco

• 1x week family activities

• 1x week Kids Night

Your hotel also offers:

• Children’s pool “Children’s and baby pool area C”: weather-dependent, no fee, outdoor, fresh water, loungers: no fee
• Children’s pool “Insi Indoor Splash (Area C)”: from 2 years to 10 years, indoor, heatable: depending on the season; weather dependent
• Child care: depending on the season, several times a week, without charge, languages: German, English

BABIES

• Bottle warmer: for a fee, request & reservation necessary
• highchair
• Buggy: for a fee

CHILDREN

• Children’s menu, children’s buffet
• Children’s club/miniclub: from 3 years to 12 years, depending on the season, several times a week, without charge, languages: German, English, Spanish, Italian
• Animation for children: depending on the season: Languages: German, English, Spanish, Italian
• children’s playroom
• children’s playground

TEENS

• Teen club: from 13 years to 16 years, July and August; depending on the season, several times a week, without charge, languages: German, English, Spanish
• Youth animation: from 13 to 16 years, depending on the season, languages: German, English, Spanish, Italian

Please note that there may be performance restrictions in the hotel facilities, activities, services and catering when the hotel reopens – also due to the requirements of the respective authorities. Together with our hotel partners, we do everything to ensure that your stay is as pleasant as possible.

• Disinfectant effective against COVID-19 viruses is accessible to the guest:
  In the public areas
• Wearing a mouth and nose cover for guests is mandatory:
  In the entire hotel (facility) and all public areas.
• Wearing a face mask for the hotel staff is mandatory:
  throughout the hotel (facility) and all public areas

• A doctor is available on site
• Distance to the nearest doctor (in meters): 100
• Distance to the nearest hospital (in meters): 4500
• Distance to the nearest pharmacy (in meters): 130

• Antigen or PCR test is offered directly in the hotel (sometimes by third-party providers): Available for a
  fee
• Fee approx. (EUR):
  30
• Antigen or PCR test is offered (in some cases by third-party providers) in the nearest test center:
  For a fee
• Distance to nearest test center (in meters):
  4500

From 01/01/2018, the following Sustainable Tourism Tax rates apply per person per day for all tourist stays in the Balearic Islands. The amount of the tax depends on the category (* = each plus 10% VAT), payable locally.

• Hotels in the category 5 stars plus, 5 stars and 4 stars plus / holiday apartments in the category 4 keys and 4 keys plus 01.11.-30.04. = 1 EUR/day*, 01.05.-31.10. = 4 EUR/day*
• Hotels in the category 4 stars (The ROBINSON CLUB CALA SERENA corresponds to the category 4 stars) and 3 stars plus / holiday apartments in the category 3 keys plus 01.11.-30.04. = 0.75 EUR/day*, 01.05.-31.10. = 3 EUR/day*
• Hotels and holiday apartments category 3, 2 or 1 star(s)/key, holiday rentals (fincas, apartments, houses) and other tourist accommodation, country hotels, agrotourism and inns, tourist cruise ships 01.11.-30.04. = 0.5 EUR/day*, 01.05.-31.10. = 2 EUR/day*
• Pensions, inns and campsites, hostels and mountain huts 01.11.-30.04. = 0.25 EUR/day*, 01.05.-31.10. = 1 EUR/day*

Exceptions:

• Children under the age of 16 are exempt from the tax
• From the 9th day of stay in the same accommodation, the amount is reduced by half.
• Passengers whose cruise ships have their base port in the Balearic Islands are exempt from the tax.
• This information is subject to change. You can find out the current status on tui.com under the hotel description.

Status: February 2022