This all-inclusive resort directly on the beach offers an ultra-modern ambience as well as an extensive range of services and entertainment. You will receive additional service in the exclusive Diamond Club.

Located right on the beach. The center of Cancun can be reached in about 5 minutes. It is approx. 22 km to the airport. Transfer time: approx. 30 minutes.

• first beach location
• Beach: fine sand, loungers: free of charge, parasols: free of charge

• Cancun International Airport (CUN) approx. 20 km, travel time: approx. 25 minutes (the transfer time may differ).
• City center / city center Cancun center directly, travel time: approx. 23 minutes
• City center / local center of Playa del Carmen directly, driving time: approx. 1 hour

• Minimum age in the property: 18 years
• Tourist tax / ecotax / tourist tax payable on site: approx. 1.38 EUR per night
• Non-smoking hotel, smoking area
• Check-in time from 3:00 p.m.
• Check-out time until 12:00 p.m.
• Early check-in: daily, for a fee, request & reservation necessary
• Late check-out: daily, for a fee, request & reservation necessary
• Hotel opening: 2019
• Last complete renovation: 2019
• Reception: daily, languages: English, Spanish, currency exchange possible
• Guest relations: Languages: English, Spanish
• lift
• ATM in the property
• Roof terrace, sun terrace
• Pools: 3
• Pool “Main Pool”: outdoor, fresh water, loungers: free of charge, parasols: free of charge
• Pool “Level 18 – Rooftop Cabana Lounge.”: From 18 years, for a fee, outdoor, fresh water, on the roof terrace, loungers: free of charge, parasols: free of charge
• Pool “Diamond Club Exclusive Pool”: outdoor, fresh water, loungers, parasols
• Bath towels: free of charge
• Souvenir shop, mini market, boutique, hairdresser
• Internet: WLAN / WiFi, in the entire hotel (complex): free of charge
• Laundry service: for a fee
• Concierge service, luggage service
• Payment methods: TUI Card / VISA, MasterCard, American Express
• pets are not allowed
• Parking: Valet Parking: free of charge
• Conference facilities: Conference rooms: 1, air-conditioned conference rooms, daylight, conference equipment
• Number of buildings: 1, floors: 16, rooms: 180
• National category: 5 stars

Your accommodation offers the following catering options:

• All inclusive: breakfast, lunch, dinner, snacks, midnight snacks, cakes / pastries, ice cream, selected non-alcoholic drinks: daily, selected national alcoholic drinks: daily, selected international alcoholic drinks: daily, selected table drinks with meals, coffee / tea on Afternoon, AI wristband compulsory

Description of the catering offers:

• Breakfast: daily, buffet, small breakfast “to go”
• Lunch: daily, buffet, à la carte
• Dinner: daily, buffet, à la carte
• Snacks: daily, free of charge, included with all inclusive, midnight snack: daily, free of charge, inclusive with all inclusive, cakes / pastries: daily, free of charge, inclusive with all inclusive, ice cream: daily, free of charge, inclusive with all inclusive
• Christmas special: buffet, wine / beer / soft drinks, entertainment program, New Year’s Eve special: buffet, wine / beer / soft drinks, entertainment program, (live) music and dance

• Restaurants: 8
• Main restaurant “Gourmet Marche (buffet)”: cuisine: international, vegetarian dishes: free of charge, request & reservation not necessary, vegan dishes: free of charge, request & reservation not necessary, buffet, show cooking, request & reservation not necessary, free of charge, daily, air-conditioned
• Gourmet restaurant “Hunter Steakhouse”: Cuisine: international, grilled dishes, à la carte, request & reservation not necessary, free of charge, daily, air-conditioned, appropriate clothing required
• Gourmet restaurant “Agave (Mexican Cuisine)”: Cuisine: Mexican, à la carte, request & reservation not necessary, free of charge, daily, air-conditioned, appropriate clothing required
• Gourmet restaurant “Jade (Asian Cuisine)”: Cuisine: Asian, sushi, vegetarian dishes: free of charge, request & reservation not necessary, vegan dishes: free of charge, request & reservation not necessary, à la carte, request & reservation necessary, free of charge , daily, air-conditioned, appropriate clothing required
• Gourmet restaurant “C / X Culinary Experience $”: Cuisine: international, à la carte, set menu, show cooking, request & reservation necessary, cash payment, per person from 80 USD, daily, air-conditioned, appropriate clothing required
• “Score Sports Bar & Lounge” restaurant: Cuisine: international, grilled dishes, à la carte, no inquiry or reservation necessary, free of charge, daily, with terrace
• Restaurant “Grazie Italian”: Cuisine: Italian, à la carte, no inquiry or reservation necessary, free of charge, daily, with terrace
• Gourmet restaurant “Level 18 Roof top Cabana Lounge ($)”: Cuisine: international, à la carte, air-conditioned, appropriate clothing required
• Bars & more: 7
• Coffee shop “Coffee Shop”: daily, free of charge
• Lobby bar “Lobby Bar”: daily, free of charge
• Cocktail bar “Martini Mix”: daily, free of charge
• Outdoor pool bar “Dips Pool Bar”: daily, free of charge
• Bar “Level 18 – Rooftop Cabana $”: from 18 years, daily, cash payment, approx. 60 USD per day
• Outdoor pool bar “Sands Bar”
• Outdoor pool bar “Diamond Club Bar”

Free of charge

• catamaran
• Snorkeling
• Kayak, stand-up paddling, pedal boat

Free of charge

• Fitness center: from 18 years, daily
• Aqua aerobics, aqua fitness, body & mind, personal training, pilates, stretching, yoga, ZUMBA®
• Beach soccer, beach volleyball

For a fee (partly external services)

• Wellness area / Spa “The Royal Spa”: daily, languages: English, Spanish
• Massages: classic massage, sports massage, chocolate massage, hot stone massage, aromatic oil massage, back massage
• Beauty / cosmetic center “The Royal Spa”: daily, beauty / cosmetic treatments: facial treatment, manicure, pedicure

• Animation & entertainment: Languages: English, Spanish
• Adult animation: daily
• Live band / music: several times a week
• Karaoke
• Cooking courses: several times a week, free of charge
• Dance evenings: several times a week

Please note that when the hotel re-opens – also due to the requirements of the respective authorities – there may be restrictions in the hotel facilities, activities, services and catering. Together with our hotel partners, we do everything we can to ensure that your stay is as pleasant as possible.

• Disinfectants effective against COVID-19 viruses are available to the guest:
  In the entire hotel (facility) including the room
• It is compulsory for guests to wear a mouth and nose cover:
  In closed rooms of the public areas (except in the room).
• It is compulsory for hotel staff to wear a face-to-face mask:
  in the entire hotel (complex) and in all public areas
• A mouth and nose covering will be provided by the property.

• A doctor is available on site
• Distance to the closest doctor (in meters): 10
• Distance to the nearest hospital (in meters): 32000
• Distance to the nearest pharmacy (in meters): 400

• Antigen or PCR test is offered (partly by third-party providers) directly in the hotel:
  Available for a fee
• Fee approx. (EUR):
  116
• Antigen or PCR test is offered (partly by third-party providers) in the closest test center:
  Available for a fee
• Distance to the nearest test center (in meters):
  10
• Fee approx. (EUR):
  46