A very spacious hotel complex for a beach holiday in a sun-drenched environment, where families can also spend carefree holidays. There are play facilities for children and adults can enjoy nightly entertainment.

The hotel complex is located in the north of Mallorca, around 100 m from Playa de Muro beach. It is around 5.5 km to the old town of Alcudia. In the S’Albufera nature reserve, which is directly adjacent to the hotel grounds, there are numerous opportunities for hiking and cycling.

• first beach location, on the outskirts of town/town
• “Playa de Muro” beach: sand, fine sand, public, loungers: for a fee, third-party providers, parasols: for a fee, third-party providers

• Playa de Muro beach direct

• Visitor’s tax/eco-tax/tourist tax to be paid on the spot: third-party providers, approx. EUR 3.30 per day
• Non smoking hotel
• Check-in time from 3:00 p.m
• Check-out time until 11:00 a.m
• Reception: daily, languages: German, English, Spanish, hotel safe: for a fee
• lift
• Shared lounge/TV area
• ATM on site
• Garden, sun terrace
• pools: 4
• “Playa Esperanza” pool: outdoor, fresh water, integrated children’s/baby pool, Balinese beds: for a fee, cash payment, loungers: without fee, parasols: without fee
• “Playa Esperanza Apartments” pool: May – October, outdoor, fresh water, gently sloping, integrated children’s/baby pool, Balinese beds: for a fee, loungers: without a fee, parasols: without a fee
• “Playa Esperanza Suites” pool: May – October, outdoor, fresh water, integrated children’s/baby pool, Balinese beds: for a fee, loungers: without a fee, parasols: without a fee
• “Indoor Pool Playa Esperanza” pool: from 1 year, March – October, free of charge, indoor, fresh water
• “Spa Playa Esperanza” whirlpool: from 13 years, March – October, free of charge, indoor, fresh water, in the wellness area, bathing caps required, loungers: free of charge
• Bath towels: against deposit, cash payment
• Mini market, hairdresser
• Doctor: Languages: German, English, Spanish
• Internet: WLAN/WiFi, throughout the hotel (facility): free of charge, in public areas: for a fee, at the reception/lobby: free of charge, in the bar: free of charge, at the pool: free of charge
• Launderette: for a fee, cash payment, laundry service: for a fee, external providers
• Payment methods: TUI Card / VISA, MasterCard, EC card/Maestro
• pets are not allowed
• Conference facilities: Conference rooms: 1, air-conditioned conference rooms, daylight, conference equipment, coffee breaks: cash payment, per person from 8 EUR
• Size of the hotel/facility: 60 sqm
• Number of buildings: 3, floors: 6, rooms: 344, apartments: 144, studios: 77
• Country category: 4 stars

Your accommodation offers the following catering options:

• without food
• Breakfast: breakfast
• Half board: breakfast, dinner

Description of the catering offers:

• Breakfast: Buffet
• Dinner: buffet

• Restaurants: 4
• Restaurant “Luna”: à la carte, inquiry & reservation not necessary, for a fee, March – October, daily, air-conditioned, with terrace, by the pool, highchair
• Restaurant “Snackbar Playita”: cuisine: international, à la carte, request and reservation not necessary, for a fee, May – October, daily, with terrace, by the pool
• Main restaurant “Speisesaal Playa Esperanza & Suites”: Cuisine: international, Italian, typical of the country, Mediterranean, regional, Spanish, fish/seafood, grilled dishes, sushi, gluten-free dishes, light dishes, vegetarian dishes, buffet, show cooking, daily, two meal times in the evening , air-conditioning, with terrace, high chair, appropriate clothing desired
• Main restaurant “Speisesaal TRONCOS – Apartments eigenes”: Cuisine: international, Italian, typical of the country, Mediterranean, regional, Spanish, fish/seafood, grilled dishes, children’s buffet: without charge, inquiry & reservation not necessary, light dishes, seasonal dishes, vegetarian dishes, vegan Meals, buffet, inquiry & reservation not necessary, without charge, April – October, daily, air-conditioned, high chair, suitable clothing desired
• Bars & more: 3
• Bar “Playa Esperanza Bar”: March – October, daily
• Snack Bar “Playita Snackbar”: May – October, daily, for a fee, cash payment
• Café “El Lago – Coffee Bar”: June – September, daily, for a fee, cash payment

For a fee (some external services)

• Windsurfing: third party
• Sailing: third party
• PADI diving school: from 13 years, external provider, languages: German, English, Spanish

Free of charge

• Fitness room: from 16 years, daily
• aerobics, aqua aerobics
• Archery, beach volleyball, beach volleyball courts: 1, table tennis
• Cycling: bike room

For a fee (some external services)

• Horse riding, paddle tennis: cash payment
• Cycling: bicycles, racing bikes: third-party providers, cash payment
• Tennis: cash payment, hard court

• “Spa Playa Esperanza” whirlpool: from 13 years, March – October, free of charge, indoor, fresh water, in the wellness area, bathing caps required, loungers: free of charge
• Saunas: 1

For a fee (some external services)

• Wellness area/Spa “Spa Playa Esperanza”: from 16 years, March – October, daily, languages: German, English, Spanish, treatment rooms: 4, couple treatment rooms: 1
• Finnish sauna
• Massages: classic massage, foot reflexology, lomi massage, Thai massage, hot stone massage, full body massage, partial body massage, back massage
• “Spa Playa Esperanza” beauty/cosmetic center, beauty/cosmetic treatments: anti-aging, peeling, facial treatment, manicure, pedicure

• animation & entertainment
• Animation for adults: depending on the season, several times a week

• Integrated children/baby pool
• Childcare: May – October; seasonal, daily, without charge, languages: German, English, Spanish

BABIES

• highchair
• Buggy: for a fee, external provider

CHILDREN

• children’s buffet
• Children’s club/mini club: from 4 years to 12 years, May – October, daily, free of charge, languages: German, English, Spanish
• Children’s playroom: from 0 years to 12 years
• children’s playground
• Mini disco: from 0 years to 12 years, May – October, several times a week, free of charge, languages: German, English, Spanish

Please note that there may be performance restrictions in the hotel facilities, activities, services and catering when the hotel reopens – also due to the requirements of the respective authorities. Together with our hotel partners, we do everything to ensure that your stay is as pleasant as possible.

• Disinfectant effective against COVID-19 viruses is accessible to the guest:
  In the entire hotel (facility) including the room
• Wearing a mouth-nose cover for guests is mandatory:
  In closed rooms of the public areas (except in the room).
• Wearing a face mask for the hotel staff is mandatory:
  throughout the hotel (facility) and all public areas

• A doctor is available on site
• Distance to the nearest doctor (in meters): 10
• Distance to the nearest hospital (in meters): 800
• Distance to the nearest pharmacy (in meters): 500

• Antigen or PCR test is offered directly in the hotel (sometimes by third-party providers): Available for a
  fee
• Fee approx. (EUR):
  75
• Antigen or PCR test is offered (in some cases by third-party providers) in the nearest test center: Available for a
  fee
• Distance to the nearest test center (in meters):
  10
• Fee approx. (EUR):
  35

From 01/01/2018, the following Sustainable Tourism Tax rates apply per person per day for all tourist stays in the Balearic Islands. The amount of the tax depends on the category (* = each plus 10% VAT), payable locally.

• Hotels in the category 5 stars plus, 5 stars and 4 stars plus / holiday apartments in the category 4 keys and 4 keys plus 01.11.-30.04. = 1 EUR/day*, 01.05.-31.10. = 4 EUR/day*
• Hotels in the category 4 stars (The ROBINSON CLUB CALA SERENA corresponds to the category 4 stars) and 3 stars plus / holiday apartments in the category 3 keys plus 01.11.-30.04. = 0.75 EUR/day*, 01.05.-31.10. = 3 EUR/day*
• Hotels and holiday apartments category 3, 2 or 1 star(s)/key, holiday rentals (fincas, apartments, houses) and other tourist accommodation, country hotels, agrotourism and inns, tourist cruise ships 01.11.-30.04. = 0.5 EUR/day*, 01.05.-31.10. = 2 EUR/day*
• Pensions, inns and campsites, hostels and mountain huts 01.11.-30.04. = 0.25 EUR/day*, 01.05.-31.10. = 1 EUR/day*

Exceptions:

• Children under the age of 16 are exempt from the tax
• From the 9th day of stay in the same accommodation, the amount is reduced by half.
• Passengers whose cruise ships have their base port in the Balearic Islands are exempt from the tax.
• This information is subject to change. You can find out the current status on tui.com under the hotel description.