The exclusive sky bar offers a cocktail bar and a panoramic sun terrace with jacuzzi – enjoy the spectacular views of the entire Bay of Palma.

Only approx. 50 m from the well-known Schinkenstrasse and in the immediate vicinity of numerous shops, bars and restaurants. It is approx. 350 m to the long beach promenade. The old town of Palma is approx. 12 km away. Transfer time: approx. 20 minutes.

• close to attractions, central, lively, restaurants/shops nearby
• “Playa de Palma” beach: sand, gently sloping, bay, public, loungers: for a fee, third-party providers, parasols: for a fee, third-party providers

• Airport about 5 km
• Beach approx. 350 m, driving time: approx. 4 minutes
• Promenade approx. 300 m, travel time: approx. 3 minutes
• Town center/town center approx. 12 km
• Bars and clubs about 50 m

• Visitor’s tax/eco-tax/tourist tax to be paid on the spot: approx. EUR 3 per night
• Check-in time from 2:00 p.m
• Check-out time until 11:00 a.m
• Early check in
• Late check-out: approx. EUR 35
• Last complete renovation: 2013
• Reception: 24 hours, languages: German, English, Spanish, Italian, French, hotel safe: for a fee
• Guest service: Languages: German, English, Spanish, Italian, French
• lift
• Garden, roof terrace, sun terrace
• pools: 4
• 25m sports pool “25 meter sports pool”: outdoor, fresh water, with outdoor pool, Balinese beds: free of charge, loungers: free of charge, sunshades: free of charge, sunroofs: free of charge
• “Indoor Pool” pool: Indoor, fresh water, heatable, in the wellness area, loungers, deck chairs: no fee
• “Relaxpool” relaxation pool: seasonal; Depending on the weather, no fee, outdoor, fresh water, gently sloping, with an outdoor pool, on the roof terrace, loungers, sunroofs
• Children’s pool “Children’s pool”: Outdoor, fresh water
• Bath towels: for a fee
• Internet: WLAN/WiFi, in the entire hotel (facility): free of charge
• internet terminal
• Laundry service: for a fee
• Payment methods: TUI Card / VISA, MasterCard
• pets are not allowed
• Parking: garage: for a fee
• Conference facilities: Conference rooms: 1, air-conditioned conference rooms, daylight, conference equipment: for a fee, coffee breaks: for a fee
• Number of buildings: 1, floors: 13, rooms: 264
• Country category: 4.5 stars

Your accommodation offers the following catering options:

• Breakfast: breakfast
• Half board: breakfast, dinner
• All inclusive: breakfast, lunch, dinner, snacks, cakes/pastries, selected non-alcoholic drinks: 10:00 a.m. – 11:00 p.m., selected table drinks with meals, coffee/tea in the afternoon, AI bracelet compulsory

Description of the catering offers:

• Breakfast: daily 08:00 – 11:00, buffet
• late riser breakfast
• Lunch: 1:00 p.m. – 2:00 p.m., buffet
• Dinner: 6:00 p.m. – 8:30 p.m., buffet, theme nights
• Snacks, included with all inclusive, cakes/pastries: for a fee, included with all inclusive
• Drinks: selected national alcoholic drinks: 10:00 a.m. – 11:00 p.m., for a fee, selected table drinks with meals: for a fee, included with all inclusive, coffee/tea in the afternoon: for a fee, included with all inclusive

• Main restaurant: gluten-free dishes: request necessary, children’s buffet, lactose-free dishes: request necessary, vegetarian dishes, buffet, show cooking, two meal times in the evening, air-conditioning, with terrace, appropriate clothing desired
• Bars & more: 3
• Outdoor pool bar
• lounge bar
• Skybar “Amrum”: April – October; depending on the weather, for a fee

• seasonal/weather dependent

For a fee (some external services)

• Windsurfing: third-party providers, Kitesurfing: third-party providers
• Sailing School: Third Party, Sailing: Third Party, Catamaran: Third Party
• Diving: for a fee, third-party providers, PADI diving school: third-party providers, snorkeling: third-party providers
• Canoe: Third Party, Kayak: Third Party, Wakeboard: Third Party, Stand-up Paddling: Third Party, Jet Ski: Third Party, Banana Boat: Third Party, Pedal Boat: Third Party

• Golf, golf course “Golf Club Puntiró”, golf course designer: Jack Nicklaus, 9 holes: green fee: for a fee, third-party provider, 18 holes: par 71, green fee: for a fee, third-party provider
• Golf courses available: for a fee, third-party provider, rental: clubs: for a fee, third-party provider, trolleys: for a fee, third-party provider, carts: for a fee, third-party provider, golf shuttle: for a fee, third-party provider

Free of charge

• gym
• table tennis

For a fee (some external services)

• Mini golf: third party
• Cycling: bicycles: third-party providers, mountain bikes: third-party providers, racing bikes: third-party providers, touring bikes: third-party providers, helmets: third-party providers, bicycle storage room: third-party providers, per week from EUR 30, guided tours: third-party providers
• Tennis: third-party provider, clay court: third-party provider, tartan pitch/special surface: third-party provider, floodlight: third-party provider, tennis lessons: third-party provider, racket rental: third-party provider

• “Indoor Pool” pool: Indoor, fresh water, heatable, in the wellness area, loungers, deck chairs: no fee
• Saunas: 1

Free of charge

• Wellness area/spa: January – November, daily, languages: German, English, Spanish, Italian, French, treatment rooms: 2
• Finnish sauna, steam bath

For a fee (some external services)

• massages
• bath treatments

• shows
• Live band/music
• billiards

• Children’s pool “Children’s pool”: Outdoor, fresh water

CHILDREN

• children’s buffet

INFORMATION AND SERVICES ON HYGIENE MEASURES IN THE ACCOMMODATION

Please note that there may be performance restrictions in the hotel facilities, activities, services and catering when the hotel reopens – also due to the requirements of the respective authorities. Together with our hotel partners, we do everything to ensure that your stay is as pleasant as possible.

• Disinfectant effective against COVID-19 viruses is accessible to the guest:
  In the public areas
• Wearing a mouth-nose cover for guests is mandatory:
  In closed rooms of the public areas (except in the room).
• Wearing a face mask for the hotel staff is mandatory:
  throughout the hotel (facility) and all public areas

• Distance to the nearest doctor (in meters): 10
• Distance to the nearest hospital (in meters): 5000
• Distance to the nearest pharmacy (in meters): 200

• Antigen or PCR test is offered directly in the hotel (sometimes by third-party providers):
  not available
• Antigen or PCR test is offered (in some cases by third-party providers) in the nearest test center: Available for a
  fee
• Distance to nearest test center (in meters):
  20
• Fee approx. (EUR):
  30

From 01/01/2018, the following Sustainable Tourism Tax rates apply per person per day for all tourist stays in the Balearic Islands. The amount of the tax depends on the category (* = each plus 10% VAT), payable locally.

• Hotels in the category 5 stars plus, 5 stars and 4 stars plus / holiday apartments in the category 4 keys and 4 keys plus 01.11.-30.04. = 1 EUR/day*, 01.05.-31.10. = 4 EUR/day*
• Hotels in the category 4 stars (The ROBINSON CLUB CALA SERENA corresponds to the category 4 stars) and 3 stars plus / holiday apartments in the category 3 keys plus 01.11.-30.04. = 0.75 EUR/day*, 01.05.-31.10. = 3 EUR/day*
• Hotels and holiday apartments category 3, 2 or 1 star(s)/key, holiday rentals (fincas, apartments, houses) and other tourist accommodation, country hotels, agrotourism and inns, tourist cruise ships 01.11.-30.04. = 0.5 EUR/day*, 01.05.-31.10. = 2 EUR/day*
• Pensions, inns and campsites, hostels and mountain huts 01.11.-30.04. = 0.25 EUR/day*, 01.05.-31.10. = 1 EUR/day*

Exceptions:

• Children under the age of 16 are exempt from the tax
• From the 9th day of stay in the same accommodation, the amount is reduced by half.
• Passengers whose cruise ships have their base port in the Balearic Islands are exempt from the tax.
• This information is subject to change. You can find out the current status on tui.com under the hotel description.