This popular comfort hotel on Playa de Muro, surrounded by a nature reserve with a pine forest, impresses with its service and excellent gastronomy. The pool area and the beautiful gardens offer the perfect place to relax.

The hotel is located directly on the bay of Alcudia, on the fine sandy beach of Playa de Muro. It is approx. 3 km to the town center of Can Picafort and approx. 8 km to Port d’Alcúdia, where restaurants, bars and shops are open for you. The airport is about 65 km away. Transfer time: approx. 1 hour 20 minutes.

• first beach location, in the middle of nature, in a nature reserve, quiet
• “Playas de Muro” beach: sand, gently sloping, bay, public, loungers: for a fee, parasols: for a fee

• Son Sant Joan International Airport approx. 67 km, travel time: approx. 75 minutes (the transfer time may vary).
• City center/town center Can Picafort approx. 2.5 km, driving time: approx. 5 minutes

• City tax/eco tax/tourist tax payable locally
• Adults-only area: from 16 years
• Check-in time from 3:00 p.m
• Check-out time until 11:00 a.m
• Late check-out: for a fee
• Hotel opening: 1989
• Last complete renovation: 2008
• Reception: Languages: German, English, Spanish, French, money exchange possible, hotel safe: for a fee
• lift
• ATM on site
• Garden, sun terrace
• pools: 3
• Pool: free of charge, outdoor, fresh water, gently sloping, integrated children’s/baby pool, loungers: free of charge, deck chairs: free of charge, parasols: free of charge
• Children’s pool “AQUAFUN”: free of charge, outdoor, fresh water, number of water slides: 4, free of charge, loungers: free of charge, parasols: free of charge
• “Star Prestige – Exclusive for SP clients” pool: from 16 years, free of charge, outdoor, fresh water, on the roof terrace, Balinese beds: free of charge, loungers: free of charge, parasols: free of charge
• Bath towels: against deposit
• boutique, hairdresser
• Internet: WLAN/WiFi, in the entire hotel (facility): free of charge
• Internet cafe: free of charge
• Launderette: for a fee, laundry service: for a fee
• luggage service
• Payment methods: TUI Card / VISA, MasterCard, American Express, Diners, EC card/Maestro, depositing a credit card at check-in is mandatory
• pets are not allowed
• Parking: parking lot (subject to availability), unguarded: free of charge
• Meeting facilities: Conference rooms: 1, air-conditioned meeting rooms, meeting equipment: for a fee, coffee breaks: for a fee
• Number of buildings: 3, floors: 3, rooms: 348, floors of outbuildings: 4
• Country category: 4 stars

Your accommodation offers the following catering options:

• Half board: breakfast, choice of lunch or dinner
• All inclusive: breakfast, lunch, dinner, snacks, cakes/pastries, ice cream, selected non-alcoholic drinks, selected national alcoholic drinks, selected international alcoholic drinks, selected table drinks with meals, coffee/tea in the afternoon, AI bracelet compulsory

Description of the catering offers:

• Breakfast: continental, buffet
• Lunch: buffet
• Dinner: buffet, theme nights
• Snacks: for a fee, included with all inclusive, cakes/pastries: for a fee, included with all inclusive, ice cream: for a fee, included with all inclusive
• Beverages: selected non-alcoholic drinks: for a fee, included with all inclusive, selected national alcoholic drinks: for a fee, selected international alcoholic drinks: for a fee, selected table drinks with meals: for a fee, included with all inclusive, coffee/tea in the afternoon : for a fee, included in All Inclusive

• Restaurants: 5
• Main restaurant “Mistral”: cuisine: Chinese, international, Italian, Mediterranean, Mexican, oriental, regional, Spanish, Thai, fish/seafood, grilled dishes, baby food: for a fee, diet cuisine: for a fee, gluten-free dishes: for a fee, children’s buffet: for a fee Fee, lactose-free dishes: for a fee, light dishes: for a fee, seasonal dishes: for a fee, vegetarian dishes: for a fee, vegan dishes: for a fee, buffet, show cooking, for a fee, included with all inclusive, 7:30 a.m. – 10:00 a.m :30 a.m. and 6:30 p.m. – 9:30 p.m., air-conditioned, high chair, suitable clothing desired
• Specialty restaurant “Tamarindos”: cuisine: international, fish/seafood, grilled dishes, buffet, show cooking, for a fee, included with all inclusive, 12:30 p.m. – 3:30 p.m., with terrace, on the beach, at the pool, highchair
• Restaurant “Terraza El Paseo”: cuisine: international, Italian, typical of the country, Mediterranean, regional, Spanish, fish/seafood, gluten-free dishes: for a fee, seasonal dishes: for a fee, vegan dishes: for a fee, à la carte, for a fee, 12:30 p.m. – 3:30 p.m., with terrace, by the pool, high chair
• Gourmet restaurant “La Cepa”: cuisine: international, Italian, typical of the country, Mediterranean, regional, Spanish, fish/seafood, baby food: for a fee, diet cuisine: for a fee, gluten-free dishes: for a fee, children’s menu: for a fee, lactose-free dishes: for a fee , seasonal dishes: for a fee, vegetarian dishes: for a fee, vegan dishes: for a fee, à la carte, for a fee, 5:30 p.m. – 10:30 a.m. and 6:00 p.m. – 9:00 p.m., air-conditioning, highchair, appropriate clothing desired
• Restaurant “Star Rock”: Cuisine: Mediterranean, regional, buffet, for a fee, included in all inclusive, with terrace, by the pool, high chair
• Bars & more: 2
• Bar “Rag Time”: 10:00 a.m. – 12:00 a.m., for a fee
• Bar “Bar Tramuntana”: 11:00 a.m. – 11:00 p.m., for a fee

• seasonal/weather dependent

For a fee (some external services)

• windsurfing, surfing
• Sail
• Diving: for a fee, PADI diving school, snorkeling, snorkeling trips
• Canoe, water ski, stand-up paddling, jet ski, parasailing, banana boat, pedal boat, glass bottom boat, fishing

• Golf: for a fee, golf course “Club de Golf Alcanada”, golf course designer: Alcanada, 18 holes: green fee: for a fee
• Seaside, flat/slightly hilly
• Golf courses available: for a fee, rental: clubs: for a fee, trolleys: for a fee, carts: for a fee

• Tennis: Tennis courts: 1

Free of charge

• gym
• Nordic Walking, Aerobics, Aqua Fitness, Pilates, Aqua Cycling, Indoor Cycling, Step Aerobics, Stretching, Yoga, ZUMBA®
• Archery, football, volleyball, beach volleyball, table tennis
• Cycling: helmets, bike room

For a fee (some external services)

• horseback riding, paddle tennis
• Cycling: bicycles, mountain bikes, racing bikes, e-bikes
• Tennis: hard court

• Saunas: 1

Free of charge

• Finnish sauna

For a fee (some external services)

• Wellness area/Spa “SPA Sensations”: from 16 years, 10:00 a.m. – 7:00 p.m., languages: German, English, Spanish, French
• Massages: classic massage, sports massage, foot reflex zone massage, Lomi massage, Thai massage, hot stone massage, Ayurveda massage, aromatic oil massage, full body massage, partial body massage, back massage
• Beauty/cosmetic center, beauty/cosmetic treatments: peeling, facial treatment, manicure, pedicure

• Animation & Entertainment: Languages: German, English, Spanish, French, Russian
• adult animation
• fitness animation
• sports animation
• shows
• Live band/music
• Cooking courses: free of charge
• dance evenings
• Darts: no charge
• Bocce: free of charge
• Shuffleboard: no charge
• Billiards: for a fee

• Children’s pool “AQUAFUN”: free of charge, outdoor, fresh water, number of water slides: 4, free of charge, loungers: free of charge, parasols: free of charge

BABIES

• baby food
• highchair
• Buggy: for a fee

CHILDREN

• Children’s menu, children’s buffet
• Children’s club/mini club: from 4 years to 7 years, 10:30 a.m. – 1:00 p.m. and 3:00 p.m. – 5:00 p.m., free of charge
• Children’s animation: Languages: German, English, Spanish, French, Russian
• children’s playroom
• children’s playground
• Mini disco: without charge

TEENS

• Teen club: from 13 years to 17 years, 10:30 a.m. – 1:00 p.m. and 3:00 p.m. – 5:00 p.m., free of charge
• Youth animation, languages: German, English, Spanish, French, Russian

Please note that there may be performance restrictions in the hotel facilities, activities, services and catering when the hotel reopens – also due to the requirements of the respective authorities. Together with our hotel partners, we do everything to ensure that your stay is as pleasant as possible.

• Disinfectants effective against COVID-19 viruses are available to the guest:
  in the restaurant and at the bar

• A doctor is available on site
• Distance to the nearest doctor (in meters): 10
• Distance to the nearest hospital (in meters): 2000
• Distance to the nearest pharmacy (in meters): 500

• Antigen or PCR test is offered directly in the hotel (sometimes by third-party providers): Available for a
  fee
• Fee approx. (EUR):
  75
• Antigen or PCR test is offered (in some cases by third-party providers) in the nearest test center: Available for a
  fee
• Distance to the nearest test center (in meters):
  2000
• Fee approx. (EUR):
  75

From 01/01/2018, the following Sustainable Tourism Tax rates apply per person per day for all tourist stays in the Balearic Islands. The amount of the tax depends on the category (* = each plus 10% VAT), payable locally.

• Hotels in the category 5 stars plus, 5 stars and 4 stars plus / holiday apartments in the category 4 keys and 4 keys plus 01.11.-30.04. = 1 EUR/day*, 01.05.-31.10. = 4 EUR/day*
• Hotels in the category 4 stars (The ROBINSON CLUB CALA SERENA corresponds to the category 4 stars) and 3 stars plus / holiday apartments in the category 3 keys plus 01.11.-30.04. = 0.75 EUR/day*, 01.05.-31.10. = 3 EUR/day*
• Hotels and holiday apartments category 3, 2 or 1 star(s)/key, holiday rentals (fincas, apartments, houses) and other tourist accommodation, country hotels, agrotourism and inns, tourist cruise ships 01.11.-30.04. = 0.5 EUR/day*, 01.05.-31.10. = 2 EUR/day*
• Pensions, inns and campsites, hostels and mountain huts 01.11.-30.04. = 0.25 EUR/day*, 01.05.-31.10. = 1 EUR/day*

Exceptions:

• Children under the age of 16 are exempt from the tax
• From the 9th day of stay in the same accommodation, the amount is reduced by half.
• Passengers whose cruise ships have their base port in the Balearic Islands are exempt from the tax.
• This information is subject to change. You can find out the current status on tui.com under the hotel description.