A Caribbean beach vacation and a family atmosphere come together in this beautiful hotel complex. In addition, there is the proximity to Playa del Carmen and the colorful “5. Avenida ”. Water lovers stay by the sea or enjoy the advantages of the pool area .

Directly on the white sandy beach of the Playacar urbanization. It is approx. 3 km to the lively town of Playa del Carmen with the famous Quinta Avenida. Transfer time Cancun Airport: approx. 70 minutes.

• first beach location
• Beach “Playa del Carmen”: sand, gently sloping, beach length: approx. 15 km, loungers: free of charge

• Cancun Airport approx. 55 km
• Beach directly
• City center / center of Playa del Carmen approx. 3 km

• Tourist tax / eco tax / tourist tax payable on site: approx. 1 EUR per night
• Reception: 24 hours, languages: English, Spanish, currency exchange possible
• Gardens, sun terrace
• Pools: 5
• Pool: outdoor, loungers: free of charge, parasols: free of charge
• Pool: outdoor, loungers: free of charge, parasols: free of charge
• Pool: outdoor, loungers: free of charge, parasols: free of charge
• Pool: outdoor, loungers: free of charge, parasols: free of charge
• Children’s pool: water slide
• Whirlpool: outdoor
• Bath towels: free of charge
• Barber
• Discotheque / night club
• Internet: WLAN / WiFi, in the entire hotel (complex): free of charge
• Internet terminal: free of charge
• Laundry service: for a fee
• Payment methods: TUI Card / VISA, MasterCard, American Express
• pets are not allowed
• Parking: parking lot (subject to availability), unguarded: free of charge
• Floors: 2, rooms: 507, floors in the annex building: 2
• National category: 5 stars

Your accommodation offers the following catering options:

• All inclusive: breakfast, late riser breakfast, lunch, dinner, snacks, cakes / pastries, selected non-alcoholic drinks: 24 hours, selected national alcoholic drinks: 24 hours, selected international alcoholic drinks: 24 hours, coffee / tea in the afternoon, AI bracelet compulsory

Description of the catering offers:

• Breakfast: continental, American, buffet
• Late riser breakfast: 10:30 a.m. – 11:30 a.m.
• Lunch: buffet
• Dinner: buffet, à la carte, themed evenings
• Snacks: 24 hours, inclusive with all inclusive, cakes / pastries, inclusive with all inclusive

• Restaurants: 5
• Main restaurant “La Hacienda”: ​​Cuisine: international, vegetarian dishes, buffet, show cooking, free of charge, with terrace, high chair
• Specialty restaurant “Shanghai”: Cuisine: Asian, buffet, reservation not necessary, free of charge, appropriate clothing required
• Restaurant “Sicilia”: Cuisine: Italian, buffet, reservation not necessary, free of charge, appropriate clothing required
• Restaurant “La Margarita”: Cuisine: international, grilled dishes, buffet, à la carte, show cooking, reservation not necessary, free of charge, high chair, appropriate clothing required
• Restaurant “in the Beach Club”: Cuisine: Mexican, à la carte, reservation necessary, free of charge, appropriate clothing is required
• Bars & more: 6
• Cancun lobby bar: 10:30 am – 7:00 am, free of charge
• “Tequila” bar: 10:30 am – midnight, free of charge
• Bar “Mezcal”: 6:00 p.m. – 12:00 a.m., free of charge
• Outdoor pool bar “Ibiza with Chill Out Terrace”: 10:30 am – 6:00 pm, free of charge
• Swim up bar “Cozumel & Swim Up (Swim Up from 18 yrs)”: 10:30 am – 5:00 pm, free of charge
• Snack bar “Pepe’s Food (lunch grill by the pool)”

Free of charge

• catamaran
• Snorkeling
• kayak

For a fee (partly external services)

• PADI diving school: third party provider
• Jet ski: third party supplier

Free of charge

• Gym
• Beach volleyball, beach volleyball courts: 1

• Saunas: 1

Free of charge

• Finnish sauna

For a fee (partly external services)

• Wellness area / Spa “Renova Spa”: daily 8:00 am – 8:00 pm, third-party providers, treatment rooms: 3, treatment rooms for couples: 2
• Massages: Third-party providers, classic massage, Lomi massage, Hotstone massage, Shiatsu massage
• Beauty / cosmetic center: third-party providers, beauty / cosmetic applications: facial treatment, manicure, pedicure

• Animation & entertainment
• Adult animation: daily
• Sports animation: daily
• Shows
• Live band / music

• Children’s pool: water slide

BABIES

• Babysitting service: for a fee
• High chair

CHILDREN

• Children’s club / mini club: from 4 years to 12 years
• Children’s entertainment: daily
• Children’s playground

Please note that when the hotel re-opens – also due to the requirements of the respective authorities – there may be restrictions in the hotel facilities, activities, services and catering. Together with our hotel partners, we do everything we can to ensure that your stay is as pleasant as possible.