The rooms, restaurants and bars as well as an expanded pool area and a new wellness center invite you to a wonderful pampering holiday – arrive, switch off, relax!

Right on the gorgeous white sandy beach of the Playacar urbanization. The place Playa del Carmen with various entertainment and shopping possibilities is approx. 2 km away. It is around 60 km to Cancun Airport. Transfer time: approx. 70 minutes.

• first beach location
• Beach: sand, gently sloping, loungers: free of charge

• Cancun airport approx. 60 km
• Beach directly
• next place Playa del Carmen approx. 2 km

• Tourist tax / ecotax / tourist tax payable on site
• Reception: 24 hours, languages: English, Spanish, currency exchange possible
• lift
• Gardens, sun terrace
• Pools: 5
• Pool: Loungers: free of charge, parasols: free of charge
• Children’s pool: outdoor, water slide
• Pool “Pool with swim-up bar (swim-up from 18 years)”: outdoor, loungers: free of charge, parasols: free of charge
• Pool: outdoor, loungers: free of charge, parasols: free of charge
• Pool: outdoor, loungers: free of charge, parasols: free of charge
• Bath towels: free of charge
• Souvenir shop, boutique, hairdresser
• Internet: WLAN / WiFi, in the entire hotel (complex): free of charge
• Internet terminal: free of charge
• Laundry service: for a fee
• Payment methods: TUI Card / VISA, MasterCard, American Express
• pets are not allowed
• Parking: Parking lot (subject to availability)
• Number of buildings: 1, floors: 3, rooms: 400
• National category: 5 stars

Your accommodation offers the following catering options:

• All inclusive: breakfast, late riser breakfast, lunch, dinner, snacks, cakes / pastries, selected non-alcoholic drinks: 24 hours, selected national alcoholic drinks: 24 hours, selected international alcoholic drinks: 24 hours, coffee / tea in the afternoon, AI bracelet compulsory

Description of the catering offers:

• Breakfast: buffet
• Late riser breakfast
• Lunch: buffet
• Dinner: buffet, à la carte
• Snacks: 24 hours, inclusive with all inclusive, cakes / pastries, inclusive with all inclusive

• Restaurants: 6
• Main restaurant “Don Rafael”: Cuisine: international, vegetarian dishes, buffet, show cooking, free of charge, with terrace, high chair
• Restaurant “Chilis / Steakhouse”: Cuisine: international, grill dishes, buffet, à la carte, reservation not necessary, free of charge, by the pool, appropriate clothing is required
• Specialty restaurant “Krystal (Fusion)”: à la carte, reservation not necessary, free of charge, appropriate clothing required
• Specialty restaurant “Yashima”: Cuisine: Japanese, à la carte, free of charge, appropriate clothing required
• Restaurant “Agave”: Cuisine: Mexican, à la carte, reservation not necessary, free of charge, appropriate clothing required
• Specialty restaurant “Il Portico”: Cuisine: Italian, à la carte, free of charge, appropriate clothing required
• Bars & more: 6
• Lobby bar “Daiquiri”: 10:30 am – midnight, free of charge
• Outdoor pool bar “Cancun & Swim Up Bar (Swim Up from 18 yrs)”: 10:00 am – 6:00 pm, free of charge
• Bar “Lounge 24”: 24 hours, free of charge
• “Capuchino” patisserie: free of charge
• “Lirico” lounge bar
• Snack bar “” Grill “Pepes Food” “”

Free of charge

• Surfing
• catamaran
• Snorkeling
• kayak

For a fee (partly external services)

• Diving: for a fee, third-party provider, PADI diving school: third-party provider
• Jet ski: third party supplier

Free of charge

• Gym
• beach volleyball

• steam bath

For a fee (partly external services)

• Wellness area / Spa “Renova Spa”: daily 8:00 a.m. – 8:00 p.m., third-party providers, treatment rooms: 5
• Massages: classic massage, Lomi massage, Hotstone massage, Shiatsu massage
• Beauty / cosmetic center: third-party providers, beauty / cosmetic applications: anti-aging: third-party providers, facial treatment, manicure, pedicure

• Animation & entertainment
• Adult animation: daily
• Fitness animation: daily
• Shows
• Live band / music

• Children’s pool: outdoor, water slide

BABIES

• Babysitting service: for a fee
• High chair

CHILDREN

• Children’s club / mini club: from 4 years to 12 years, daily

Please note that when the hotel re-opens – also due to the requirements of the respective authorities – there may be restrictions in the hotel facilities, activities, services and catering. Together with our hotel partners, we do everything we can to ensure that your stay is as pleasant as possible.