The hotel, which is popular with regular guests, is not only convincing due to its direct location on the sea promenade . Nestled in the middle of a large garden , you will find pure relaxation at the pools. The Privilege service offers special comfort.

With direct access to the sea promenade in the center of town. Many bars, nightclubs, shops and entertainment venues are within easy reach from here. It is about 600 to 900 m to the various beaches. Transfer time about 40 minutes.

• Directly on the sea with no beach/swimming opportunity, on the beach promenade, central, main street, pedestrian zone, lively, restaurants/shops nearby
• PLAYA TROYA beach: sand, public

• Tenerife Sur Reina Sofia airport approx. 19 km, travel time: approx. 25 minutes (the transfer time may vary).
• Tenerife Norte Los Rodeos airport approx. 82 km, travel time: approx. 60 minutes (the transfer time may vary).
• Playa Troya beach approx. 700 m
• City center/town center Playa de las Americas direct

• Check-in time from 3:00 p.m
• Check out time until 12:00 p.m
• Reception: Languages: German, English, Spanish, Italian, French, money exchange possible
• Guest service: Languages: German, English, Spanish, Italian, French
• lift
• Garden, sun terrace
• pools: 3
• Pool “PISCINA GRANDE”: January – December; Seasonal, no charge, outdoor, fresh water, loungers: no charge, parasols: no charge
• Children’s pool “Piscina para niños”: January – December, free of charge, outdoor, fresh water, gently sloping, loungers: free of charge, parasols: free of charge
• “MEDIANA” pool: January – December, free of charge, outdoor, fresh water, heatable: November – March, loungers: free of charge, parasols: free of charge
• “Jacuzzi exclusivo para PRIVILEGE” whirlpool: from 16 years, January – December, free of charge, fresh water, heatable, on the roof terrace, loungers: free of charge, parasols: free of charge
• Bath towels: free of charge
• souvenir shop
• Internet: WLAN/WiFi, in the entire hotel (facility): free of charge
• Internet terminal: without charge
• Laundry service: for a fee
• luggage service
• Payment methods: TUI Card / VISA, MasterCard, American Express, Diners, EC card/Maestro
• pets are not allowed
• Parking: parking lot (subject to availability), unguarded: without fee, request necessary
• Number of buildings: 1, floors: 12, rooms: 519
• Country category: 4 stars

Your accommodation offers the following catering options:

• Half board: choice of lunch or dinner
• All inclusive: late riser breakfast, snacks, selected non-alcoholic drinks, selected national alcoholic drinks, selected international alcoholic drinks, selected table drinks with meals, coffee/tea in the afternoon, AI bracelet compulsory

Description of the catering offers:

• Breakfast: Buffet
• Late riser breakfast: daily 10:30 a.m. – 12:00 p.m., free of charge, included with all inclusive
• Lunch: buffet
• Dinner: buffet, theme nights
• Snacks: daily 12:00 p.m. – 6:30 p.m., for a fee, included with all inclusive
• Drinks: selected non-alcoholic drinks: for a fee, included with all inclusive, selected national alcoholic drinks: for a fee, included with all inclusive, selected international alcoholic drinks: for a fee, included with all inclusive, selected table drinks with meals: for a fee, included with all inclusive, coffee/tea in the afternoon: for a fee, included with all inclusive

• Restaurants: 4
• Main restaurant “RESTAURANTE BUFFET GAROÉ”: Cuisine: Asian, Chinese, international, Italian, Mediterranean, Mexican, regional, Spanish, fish/seafood, sushi, baby food: no charge, request & reservation necessary, gluten-free dishes: request & reservation necessary, children’s menu , lactose-free dishes: request & reservation necessary, vegetarian dishes, buffet, show cooking, request & reservation not necessary, for a fee, included with all inclusive, January – November, daily 7:30 a.m. – 10:30 a.m., daily 1:00 p.m – 3:30 p.m., daily 6:30 p.m. – 9:30 p.m., daily 7:00 p.m. – 10:00 p.m., air-conditioned, with terrace, high chair, suitable clothing desired
• Restaurant “SPECCHIO MAGICO”: Cuisine: Italian, à la carte, request & reservation necessary, for a fee, included with all inclusive, January – December, several times a week 6:30 p.m. – 9:30 p.m. and 7:00 p.m. – 22 :00 a.m., air-conditioning, high chair
• Restaurant “SAKURA TEPPANYAKI”: from 8 years, cuisine: Asian, Mediterranean, sushi, show cooking, request & reservation necessary, for a fee, included with all inclusive, January – December, several times a week from 6:30 p.m. – 9:30 p.m. and 7:00 p.m. – 10:00 p.m., appropriate clothing desired
• Specialty restaurant “Restaurante Bar La Ballena”: cuisine: Mediterranean, Spanish, fish/seafood, à la carte, show cooking, inquiry & reservation not necessary, for a fee, cash payment, January – December, daily 11:00 a.m. – 5:00 p.m. with terrace, on the beach, high chair
• Bars & more: 5
• Lobby bar “Lobby bar”: January – December, daily 09:00 a.m. – 00:00 a.m., for a fee, included with all inclusive
• Outdoor pool bar “LA CHOZA”: January – December, daily 10:00 a.m. – 6:30 p.m., for a fee, included with all inclusive
• “IMAGE BAR”: seasonal, daily 8:00 p.m. – 1:00 a.m., for a fee, included with All Inclusive
• “MIKE’S COFFEE” bar: January – December, daily 3:30 p.m. – 9:30 p.m. and 2:30 p.m. – 10:00 p.m., for a fee, included with All Inclusive
• Bar “BAR BIG BEN”: January – December, daily 6:00 p.m. – 9:00 p.m. and 6:30 p.m. – 9:30 p.m., for a fee, included with All Inclusive

• Tennis: tennis courts: 4

Free of charge

• Fitness room: daily 8:00 a.m. – 8:00 p.m
• Aqua Fitness, ZUMBA®: Third Party Providers

For a fee (some external services)

• ZUMBA®: Third Party Vendors
• Tennis: hard court: cash payment, approx. EUR 5.00 per hour

• Animation & Entertainment: Languages: German, English, Spanish, Italian, French
• Animation for adults: January – December, daily, 11:00 a.m. – 3:00 p.m
• Sports animation: seasonal
• Shows: Daily 9:30pm – 10:30pm
• Live band/music: several times a week 9:45 p.m. – 10:45 p.m
• theme nights
• Darts: no charge
• Shuffleboard: no charge

• Children’s pool “Piscina para niños”: January – December, free of charge, outdoor, fresh water, gently sloping, loungers: free of charge, parasols: free of charge

BABIES

• baby food
• highchair

CHILDREN

• children’s menu
• Children’s club/mini club: from 4 years to 11 years, July and August; Seasonal, 11:00 a.m. – 3:00 p.m., free of charge, languages: German, English, Spanish, Italian, French
• Children’s animation: from 4 years to 11 years, July and August, daily: Languages: German, English, Spanish, Italian, French
• children’s playground
• Mini disco: from 4 years to 11 years, July and August, daily 8:30 p.m. – 9:00 p.m., free of charge

Please note that there may be performance restrictions in the hotel facilities, activities, services and catering when the hotel reopens – also due to the requirements of the respective authorities. Together with our hotel partners, we do everything to ensure that your stay is as pleasant as possible.

• Disinfectant effective against COVID-19 viruses is accessible to the guest:
  In the public areas
• Wearing a mouth and nose cover for guests is mandatory:
  In the entire hotel (facility) and all public areas.
• Wearing a face mask for the hotel staff is mandatory:
  throughout the hotel (facility) and all public areas
• A mouth and nose cover is provided by the accommodation.

• Distance to the nearest doctor (in meters): 950
• Distance to the nearest hospital (in meters): 950
• Distance to the nearest pharmacy (in meters): 250

• Antigen or PCR test is offered directly in the hotel (sometimes by third-party providers):
  not available
• Antigen or PCR test is offered (in some cases by third-party providers) in the nearest test center:
  For a fee
• Distance to nearest test center (in meters):
  950