The hotel with a modern, elegant interior sets luxurious accents on Playa de Palma. A highlight is the rooftop bar on the roof terrace with a unique panoramic view of the Bay of Palma. The exclusive spa area offers relaxation for body and soul.

The hotel is only about 200 meters from the long sandy beach of Playa de Palma. A sensitively designed architecture ensures that the building appears pleasantly airy. The multitude of glass elements and the use of the finest materials give the hotel an additional elegant character. The modern, elegant interior, the spacious rooms with exclusive furnishings and the wide range of leisure activities in Playa de Palma offer the perfect conditions for a pleasant stay. The chill-out area in the Heaven Rooftop Bar on the hotel’s roof terrace offers a unique view of the Bay of Palma.

Transfer time: approx. 20 minutes.

• Airport, travel time: approx. 10 minutes (the transfer time may vary).
• Beach about 200 m
• City center/town center Palma de Mallorca, travel time: approx. 10 minutes

• Visitor’s tax/eco-tax/tourist tax to be paid on site: approx. EUR 4.40 per day
• Hotel opening: 2017
• reception
• garden area
• Pool: outdoor, loungers, parasols
• bath towels
• Internet: WLAN/WiFi, in the entire hotel (facility): free of charge
• Payment methods: TUI Card / VISA, MasterCard, EC card/Maestro
• Parking: parking lot (subject to availability)
• business center
• Rooms: 224
• Country category: 5 stars

Your accommodation offers the following catering options:

• breakfast
• half board

Description of the catering offers:

• Breakfast: Buffet
• Dinner: buffet

• Restaurant: Buffet, dress appropriately
• Bars & more: 2
• Pool Bar Outdoor “Pool Snack Bar”
• lobby bar

For a fee (some external services)

• Cycling: bicycles: third-party providers, racing bikes: third-party providers, touring bikes: cash payment

• Wellness area/spa: from 18 years, daily
• Saunas: 2, Finnish sauna, steam bath, ice fountain/grotto, adventure shower
• Massages: classic massage, sports massage, foot reflexology, chocolate massage, Abhyanga massage, hot stone massage
• Medical applications: physiotherapy, lymphatic drainage
• Beauty/cosmetic treatments: anti-aging, cellulite treatment, peeling, facial treatment, manicure, pedicure

For a fee (some external services)

• massages
• Medical Applications
• Beauty/cosmetic centre

• animation & entertainment
• fitness animation
• sports animation
• shows
• Live band/music

Please note that there may be performance restrictions in the hotel facilities, activities, services and catering when the hotel reopens – also due to the requirements of the respective authorities. Together with our hotel partners, we do everything to ensure that your stay is as pleasant as possible.

• Disinfectant effective against COVID-19 viruses is accessible to the guest:
  In the public areas
• Wearing a mouth-nose cover for guests is mandatory:
  In closed rooms of the public areas (except in the room).
• Wearing a face mask for the hotel staff is mandatory:
  throughout the hotel (facility) and all public areas

• Distance to the nearest doctor (in meters): 200
• Distance to the nearest hospital (in meters): 80000
• Distance to the nearest pharmacy (in meters): 200

• Antigen or PCR test is offered directly in the hotel (sometimes by third-party providers): Available for a
  fee
• Fee approx. (EUR):
  90
• Antigen or PCR test is offered (in some cases by third-party providers) in the nearest test center:
  For a fee
• Distance to the nearest test center (in meters):
  10

From 01/01/2018, the following Sustainable Tourism Tax rates apply per person per day for all tourist stays in the Balearic Islands. The amount of the tax depends on the category (* = each plus 10% VAT), payable locally.

• Hotels in the category 5 stars plus, 5 stars and 4 stars plus / holiday apartments in the category 4 keys and 4 keys plus 01.11.-30.04. = 1 EUR/day*, 01.05.-31.10. = 4 EUR/day*
• Hotels in the category 4 stars (The ROBINSON CLUB CALA SERENA corresponds to the category 4 stars) and 3 stars plus / holiday apartments in the category 3 keys plus 01.11.-30.04. = 0.75 EUR/day*, 01.05.-31.10. = 3 EUR/day*
• Hotels and holiday apartments category 3, 2 or 1 star(s)/key, holiday rentals (fincas, apartments, houses) and other tourist accommodation, country hotels, agrotourism and inns, tourist cruise ships 01.11.-30.04. = 0.5 EUR/day*, 01.05.-31.10. = 2 EUR/day*
• Pensions, inns and campsites, hostels and mountain huts 01.11.-30.04. = 0.25 EUR/day*, 01.05.-31.10. = 1 EUR/day*

Exceptions:

• Children under the age of 16 are exempt from the tax
• From the 9th day of stay in the same accommodation, the amount is reduced by half.
• Passengers whose cruise ships have their base port in the Balearic Islands are exempt from the tax.
• This information is subject to change. You can find out the current status on tui.com under the hotel description.

Status: February 2022