The most beautiful side of Mallorca awaits you in this adults only hotel – with a large sun terrace , bars and a modern wellness area with breathtaking sea views.

Located directly on the sea, next to a small bay framed by rocks. The center of Cala Ratjada is about 2 km from the hotel and can be reached in about 20 minutes by taking a short walk along the sea. It is approx. 1 km to the larger sandy bay of Son Moll. From May to October there is a bus stop right in front of the hotel. Transfer time: approx. 90 minutes.

• above the sea, by the woods, quiet, on the outskirts of the town/town
• Cala de n’Aguait beach: rocky, pebble, bay, bathing plateau, public

• Airport approx. 80 km, travel time: approx. 90 minutes (the transfer time may vary).
• Town center/town center of Cala Ratjada approx. 2 km
• Bus (from May to October) direct
• Bay Cala de n’Aguait directly
• Beach Son Moll about 1 km

• Minimum age in accommodation: 18 years
• Visitor’s tax/eco-tax/tourist tax to be paid locally: approx. EUR 3.30 per day
• Check-in time from 2:00 p.m
• Check out time until 12:00 p.m
• Late check-out: no charge, request necessary
• Reception: 24 hours a day, languages: German, English, Spanish, money exchange possible, hotel safe: for a fee
• Guest service: Languages: German
• lift
• Sun terrace
• pools: 2
• Pool: free of charge, outdoor, sea water, loungers: free of charge, parasols: free of charge
• Pool: without fee, indoor, fresh water, heatable, loungers: without fee
• Whirlpool: free of charge, outdoor, sea water, loungers: free of charge, parasols: free of charge
• Bath towels: free of charge
• Doctor: Languages: German
• Internet: WLAN/WiFi, in the entire hotel (facility): free of charge
• Internet terminal: without charge
• Laundry service: for a fee
• Payment methods: TUI Card / VISA, MasterCard, American Express, EC card/Maestro
• pets are not allowed
• Parking: parking lot (subject to availability), unguarded: without fee, request necessary
• Number of buildings: 1, floors: 3, rooms: 192
• Country category: 4 stars

Your accommodation offers the following catering options:

• Breakfast: breakfast
• Half board: breakfast, dinner, gala dinner
• All inclusive: breakfast, lunch, dinner, snacks, cakes/pastries, ice cream, selected non-alcoholic drinks: daily 07:30 – 00:00, selected national alcoholic drinks: daily 07:30 – 00:00 selected Table drinks with meals, afternoon coffee/tea, gala dinner

Description of the catering offers:

• Breakfast: daily 7:30 a.m. – 10:30 a.m., buffet
• Lunch: daily 12:00 p.m. – 4:00 p.m., à la carte
• Dinner: daily 6:30 p.m. – 9:30 p.m., buffet, theme evenings: several times a week
• Snacks: daily 12:00 p.m. – 4:00 p.m., for a fee, included with all inclusive, cakes/pastries: daily 10:00 a.m. – 6:00 p.m., for a fee, included with all inclusive, ice cream: 10:00 a.m. daily p.m. – 6 p.m., for a fee, included with all inclusive
• Drinks: selected non-alcoholic drinks: daily 7:30 a.m. – 12:00 a.m., for a fee, included with all inclusive, selected national alcoholic drinks: daily 7:30 a.m. – 12:00 a.m., for a fee, included with all inclusive, selected table drinks with meals: for a fee, included with all inclusive, coffee/tea in the afternoon: for a fee, included with all inclusive
• Gala dinner: weekly, for a fee

• Main restaurant: cuisine: regional, gluten-free dishes: without charge, request necessary, lactose-free dishes: without charge, request necessary, vegetarian dishes: without charge, buffet, show cooking, for a fee, daily 7:30 a.m. – 10:30 a.m. and 6:00 p.m. 30:00 – 21:30, dress appropriately
• Bars & more: 2
• Lounge bar: daily 6 p.m. – 1 a.m., for a fee
• Outdoor pool bar: daily 10:00 a.m. – 01:00 a.m., for a fee

Free of charge

• Fitness center: daily 08:30 – 19:00
• Aqua fitness, bums, legs and bottom, body pump (TN), relaxation courses, stretching

For a fee (some external services)

• Cycling: Bicycle: Third-party provider

• Ice fountain/grotto, adventure shower

Free of charge

• Wellness area/spa: daily 7:00 a.m. – 8:00 p.m., third-party provider, size: 350m², treatment rooms: 2
• Finnish sauna
• Bath treatments: third party

For a fee (some external services)

• Wellness area/spa: daily 7:00 a.m. – 8:00 p.m., third-party provider, size: 350m², treatment rooms: 2
• Massages: classic massage, foot reflexology, hydrojet massage, hot stone massage
• Bath treatments: third-party providers, Cleopatra bath: third-party providers, brine bath: third-party providers
• Medical Applications: Medical Wellness
• Beauty/cosmetic center: daily 9:00 a.m. – 1:00 p.m. and 3:00 p.m. – 7:00 p.m., beauty/cosmetic treatments: peeling, facial treatment, manicure, pedicure
• Ayurveda center

• animation & entertainment
• Animation for adults: several times a week
• Fitness animation: several times a week
• Sports animation: several times a week
• Live band/music: several times a week

• Golf package 1×18 hole course: Canyamel Golf
• Golf package 1×18 holes Course: Pula Golf
• Golf packages à la carte can be individually combined

• Disinfectant effective against COVID-19 viruses is accessible to the guest:
  In the public areas
• Wearing a mouth and nose cover for guests is mandatory:
  In the entire hotel (facility) and all public areas.
• Wearing a face mask for the hotel staff is mandatory:
  throughout the hotel (facility) and all public areas
• A mouth and nose cover is provided by the accommodation.

• Distance to the nearest doctor (in meters): 2000
• Distance to the nearest hospital (in meters): 35000
• Distance to the nearest pharmacy (in meters): 2500

• Antigen or PCR test is offered directly in the hotel (sometimes by third-party providers):
  not available
• Antigen or PCR test is offered (in some cases by third-party providers) in the nearest test center:
  not available

From 01/01/2018, the following Sustainable Tourism Tax rates apply per person per day for all tourist stays in the Balearic Islands. The amount of the tax depends on the category (* = each plus 10% VAT), payable locally.

• Hotels in the category 5 stars plus, 5 stars and 4 stars plus / holiday apartments in the category 4 keys and 4 keys plus 01.11.-30.04. = 1 EUR/day*, 01.05.-31.10. = 4 EUR/day*
• Hotels in the category 4 stars (The ROBINSON CLUB CALA SERENA corresponds to the category 4 stars) and 3 stars plus / holiday apartments in the category 3 keys plus 01.11.-30.04. = 0.75 EUR/day*, 01.05.-31.10. = 3 EUR/day*
• Hotels and holiday apartments category 3, 2 or 1 star(s)/key, holiday rentals (fincas, apartments, houses) and other tourist accommodation, country hotels, agrotourism and inns, tourist cruise ships 01.11.-30.04. = 0.5 EUR/day*, 01.05.-31.10. = 2 EUR/day*
• Pensions, inns and campsites, hostels and mountain huts 01.11.-30.04. = 0.25 EUR/day*, 01.05.-31.10. = 1 EUR/day*

Exceptions:

• Children under the age of 16 are exempt from the tax
• From the 9th day of stay in the same accommodation, the amount is reduced by half.
• Passengers whose cruise ships have their base port in the Balearic Islands are exempt from the tax.
• This information is subject to change. You can find out the current status on tui.com under the hotel description.

Status: February 2022