This adults only resort offers a lot of variety and heavenlyrelaxation. The Karisma Gourmet Inclusive® concept in particular leaves nothing to be desired. Simply to enjoy!

The 2 km long, natural beach is right in front of the hotel. Artificially created breakwaters in the water are used to build the reef and maintain the ecosystem. It takes about 20 minutes to drive to Playa del Carmen with many shops. Transfer time: approx. 40 minutes.

• first beach location, quiet
• Beach: sand, rocky, natural, bathing shoes recommended, private, hotel’s own, Balinese beds, daybeds, loungers

• Cancun Airport approx. 32 km, travel time: approx. 25 minutes (the transfer time may differ).
• City center / center of Cancun approx. 37 km, travel time: approx. 35 minutes
• next place Playa del Carmen approx. 24 km, driving time: approx. 15 minutes

• Minimum age in the property: 18 years
• Tourist tax / ecotax / tourist tax payable on site: approx. 0.5 EUR per night
• Adults-only area
• Check-in time from 3:00 p.m.
• Check-out time until 12:00
• Hotel opening: 2001
• Last complete renovation: 2016
• Reception: daily, languages: English, Spanish, currency exchange possible
• Guest relations: Languages: English, Spanish
• ATM on site
• Gardens, sun terrace
• Pools: 6
• Adults-only pool “Agua Salada”: from 18 years, outdoor, sea water, fresh water, Balinese beds: free of charge, included with all inclusive, daybeds: free of charge, inclusive with all inclusive, loungers: free of charge, inclusive with all inclusive , Sun loungers: free of charge, included with all inclusive, parasols: free of charge, inclusive with all inclusive
• Adults-only pool “La Isla Pool”: from 18 years, outdoor, fresh water, Balinese beds: free of charge, included with all inclusive, daybeds: free of charge, inclusive with all inclusive, loungers: free of charge, inclusive with all inclusive, Sun loungers: free of charge, included with all inclusive, parasols: free of charge, inclusive with all inclusive
• Adults-only pool “Fuentes Pool”: from 18 years, outdoor, fresh water, Balinese beds: free of charge, included with all inclusive, daybeds: free of charge, inclusive with all inclusive, loungers: free of charge, inclusive with all inclusive, deck chairs : free of charge, included with all inclusive, parasols: free of charge, inclusive with all inclusive
• Adults-only pool “Health Bar Pool”: from 18 years, outdoor, fresh water, Balinese beds: free of charge, included with all inclusive, daybeds: free of charge, inclusive with all inclusive, loungers: free of charge, inclusive with all inclusive, Sun loungers: free of charge, included with all inclusive, parasols: free of charge, inclusive with all inclusive
• Adults-only pool “Tucanes Pool”: from 18 years, outdoor, fresh water, Balinese beds: free of charge, included with all inclusive, daybeds: free of charge, inclusive with all inclusive, loungers: free of charge, inclusive with all inclusive, deck chairs : free of charge, included with all inclusive, parasols: free of charge, inclusive with all inclusive
• Adults-only pool “Spot Pool”: from 18 years, outdoor, fresh water, Balinese beds: free of charge, included with all inclusive, daybeds: free of charge, inclusive with all inclusive, loungers: free of charge, inclusive with all inclusive, deck chairs : free of charge, included with all inclusive, parasols: free of charge, inclusive with all inclusive
• Bath towels: free of charge, included with All Inclusive
• Souvenir shop, row of shops, boutique, jeweler, hairdresser
• Doctor: Languages: Spanish
• Internet: WLAN / WiFi, in the entire hotel (complex): free of charge, included with All Inclusive
• Laundry service: for a fee
• Concierge service
• Payment methods: TUI Card / VISA, MasterCard, American Express, EC card / Maestro
• pets are not allowed
• Parking: parking lot (subject to availability), valet parking: free of charge, included with all inclusive
• Business center: for a fee, languages: English, Spanish
• Conference facilities: conference rooms: 4, air-conditioned conference rooms, coffee breaks: for a fee, third-party providers
• Number of buildings: 26, floors: 3, rooms: 478
• National category: 5 stars

Your accommodation offers the following catering options:

• All inclusive: breakfast, lunch, dinner, snacks, midnight snacks, cakes / pastries, ice cream, selected non-alcoholic drinks: daily, selected national alcoholic drinks: daily, selected international alcoholic drinks, selected table drinks with meals, coffee / tea in the afternoon

Description of the catering offers:

• Breakfast: daily, à la carte
• Late riser breakfast
• Lunch: à la carte, menu choice, buffet or menu choice
• Dinner: à la carte, choice of menu, theme evenings
• Snacks: free of charge, included with all inclusive, midnight snack: daily, free of charge, inclusive with all inclusive, cakes / pastries: daily, free of charge, inclusive with all inclusive, ice cream: daily, free of charge, inclusive with all inclusive
• Candlelight dinner: 6:00 p.m. – 10:00 p.m., reservation necessary, for a fee, third-party provider, set menu
• Wine tasting
• Christmas special: buffet, menu, wine / beer / soft drinks, sparkling wine, New Year’s special: buffet, menu, wine / beer / soft drinks, sparkling wine

• Restaurants: 15
• Main restaurant “Cocotal”: from 18 years, cuisine: international, organic food: free of charge, included with all inclusive, diet cuisine: free of charge, inclusive with all inclusive, gluten-free dishes: free of charge, inclusive with all inclusive, lactose-free dishes: free of charge, Included with all inclusive, light meals: free of charge, inclusive with all inclusive, seasonal dishes: free of charge, inclusive with all inclusive, vegetarian dishes: free of charge, inclusive with all inclusive, vegan dishes: free of charge, inclusive with all inclusive, whole foods : free of charge, included with all inclusive, buffet, à la carte, choice of menu, reservation not necessary, free of charge, inclusive with all inclusive, depending on the season, daily 6:30 a.m. – 11:00 a.m. and 5:30 p.m. – 10:00 p.m. Clock, air-conditioned, appropriate clothing required
• Gourmet restaurant “D’Italia Royale”: from 18 years, cuisine: Italian, organic food: free of charge, included with all inclusive, diet cuisine: free of charge, inclusive with all inclusive, gluten-free dishes: free of charge, inclusive with all inclusive, kosher dishes: free of charge, included with all inclusive, lactose-free dishes: free of charge, included with all inclusive, light dishes: free of charge, inclusive with all inclusive, seasonal dishes: free of charge, inclusive with all inclusive, vegetarian dishes: free of charge, all inclusive inclusive, vegan dishes: free of charge, inclusive with all inclusive, whole foods: free of charge, inclusive with all inclusive, à la carte, reservation not necessary, free of charge, inclusive with all inclusive, depending on the season, daily 5:30 p.m. – 10:00 p.m. Clock, air-conditioned, appropriate clothing required
• Gourmet restaurant “La Isla”: from 18 years, cuisine: international, Mediterranean, organic food: free of charge, included with all inclusive, diet cuisine: free of charge, inclusive with all inclusive, gluten-free dishes: free of charge, inclusive with all inclusive, lactose-free dishes: free of charge, included with All Inclusive, light meals: free of charge, included with All Inclusive, seasonal dishes: free of charge, included with All Inclusive, vegetarian dishes: free of charge, included with All Inclusive, vegan dishes: free of charge, with All Inclusive inclusive, whole foods: free of charge, included with all inclusive, à la carte, choice of menu, reservation not necessary, free of charge, inclusive with all inclusive, depending on the season, daily 7:30 a.m. – 11:30 a.m., 12:30 p.m. – 3:00 p.m.: 30 p.m. and 6 p.m. – 10 p.m., with terrace, by the pool,appropriate clothing is desirable
• Gourmet restaurant “Jojo’s Restaurant & Beach Bar”: from 18 years, cuisine: regional, fish / seafood, organic food: free of charge, included with all inclusive, diet cuisine: free of charge, inclusive with all inclusive, gluten-free dishes: free of charge, all inclusive inclusive, lactose-free dishes: free of charge, inclusive with all inclusive, light dishes: free of charge, inclusive with all inclusive, seasonal dishes: free of charge, inclusive with all inclusive, vegetarian dishes: free of charge, inclusive with all inclusive, vegan dishes: none Fee, inclusive with All Inclusive, whole foods: free of charge, inclusive with All Inclusive, à la carte, reservation not necessary, free of charge, inclusive with All Inclusive, depending on the season, daily 7:00 a.m. – 10:00 a.m., 11:00 a.m. – 6:00 p.m. and 6:00 p.m. – 10:00 p.m., with terrace, on the beach,appropriate clothing is desirable
• Gourmet restaurant “Fuentes – Culinary Theater”: from 18 years, cuisine: Mexican, regional, organic food: free of charge, included with all inclusive, diet cuisine: free, inclusive with all inclusive, gluten-free dishes: free, inclusive with all inclusive, lactose-free Meals: free of charge, included with all inclusive, light dishes: free of charge, inclusive with all inclusive, seasonal dishes: free of charge, inclusive with all inclusive, vegetarian dishes: free of charge, inclusive with all inclusive, vegan dishes: free of charge, with All inclusive inclusive, whole foods: free of charge, inclusive with all inclusive, set menu, show cooking, reservation necessary, free of charge, inclusive with all inclusive, depending on the season, Mon. – Sat. 7.30 p.m. – 10 p.m., air-conditioned, reasonable Clothing desired
• Gourmet restaurant “Rincón Mexicano”: from 18 years, cuisine: Mexican, regional, organic food: free of charge, included with all inclusive, diet cuisine: inclusive with all inclusive, gluten-free dishes: free of charge, inclusive with all inclusive, lactose-free dishes: free of charge, Included with all inclusive, light meals: free of charge, inclusive with all inclusive, seasonal dishes: free of charge, inclusive with all inclusive, vegetarian dishes: free of charge, inclusive with all inclusive, vegan dishes: free of charge, inclusive with all inclusive, whole foods : free of charge, included with all inclusive, à la carte, free of charge, inclusive with all inclusive, depending on the season, daily 6:00 p.m. – 10:00 p.m., air-conditioned, appropriate clothing required
• Gourmet restaurant “Spot”: cuisine: international, diet cuisine, gluten-free dishes, light dishes, seasonal dishes, vegetarian dishes, buffet, reservation not necessary, free of charge, included with all inclusive, depending on the season, daily 07:00 am – 11:00 am and 12:00 p.m. – 3:00 p.m., by the pool
• Gourmet restaurant “Kampai – Pacific Rim”: from 18 years, cuisine: Asian, Oriental, sushi, gluten-free dishes, light dishes, vegetarian dishes, à la carte, reservation not necessary, free of charge, included with All Inclusive, depending on the season, daily 12: 30 a.m. – 5 p.m. and 6 p.m. – 10 p.m., air-conditioned, appropriate clothing required
• Gourmet restaurant “Santa Fe Grill”: from 18 years, cuisine: Mexican, organic food: free of charge, included with all inclusive, diet cuisine: free of charge, inclusive with all inclusive, gluten-free dishes: free of charge, inclusive with all inclusive, lactose-free dishes: none Fee, included with All Inclusive, light dishes: free of charge, inclusive with All Inclusive, seasonal dishes: free of charge, inclusive with All Inclusive, vegetarian dishes: free of charge, inclusive with All Inclusive, vegan dishes: free of charge, inclusive with All Inclusive , Whole foods: free of charge, included with all inclusive, à la carte, reservation necessary, free of charge, inclusive with all inclusive, depending on the season, daily 7:00 a.m. – 11:00 a.m. and 6:00 p.m. – 10:00 p.m., air-conditioned , appropriate clothing desired
• Gourmet restaurant “D’Italia Casitas”: from 18 years, cuisine: Italian, organic food: free of charge, included with all inclusive, diet cuisine: free of charge, inclusive with all inclusive, gluten-free dishes: free of charge, inclusive with all inclusive, lactose-free dishes: free of charge, included with All Inclusive, light meals: free of charge, included with All Inclusive, seasonal dishes: free of charge, included with All Inclusive, vegetarian dishes: free of charge, included with All Inclusive, vegan dishes: free of charge, with All Inclusive inclusive, whole foods: free of charge, included with all inclusive, à la carte, reservation not necessary, free of charge, inclusive with all inclusive, depending on the season, daily 5:30 p.m. – 8:00 p.m., air-conditioned, appropriate clothing required
• Gourmet restaurant “Health Bar”: from 18 years, organic food: free of charge, included with all inclusive, diet cuisine: free of charge, inclusive with all inclusive, light dishes: free of charge, inclusive with all inclusive, seasonal dishes: free of charge, all inclusive inclusive, vegetarian dishes: free of charge, inclusive with all inclusive, vegan dishes: free of charge, inclusive with all inclusive, à la carte, reservation not necessary, free of charge, inclusive with all inclusive, seasonally, daily 8:00 a.m. – 4:00 p.m.: 00 o’clock, by the pool
• Gourmet restaurant “Las Olas”: from 18 years, cuisine: fish / seafood, organic food: free of charge, included with all inclusive, diet cuisine, light dishes: free of charge, inclusive with all inclusive, seasonal dishes: free of charge, inclusive with all inclusive, vegetarian dishes: free of charge, included with all inclusive, choice of menu, reservation not necessary, free of charge, inclusive with all inclusive, depending on the season, weekly 12:00 p.m. – 4:00 p.m., by the pool
• Gourmet restaurant “La Cabaña Pizzeria”: from 18 years, cuisine: international, gluten-free dishes: free of charge, included with all inclusive, reservation not necessary, food combining: free of charge, inclusive with all inclusive, reservation not necessary, à la carte, reservation not necessary, free of charge, included with All Inclusive, depending on the season, daily
• Gourmet restaurant “Kick”: Cuisine: Mexican, grill dishes, light dishes, reservation not necessary, included with all inclusive, depending on the season, daily, on the beach
• Gourmet restaurant “D’Italia Royale”: Cuisine: Italian, gluten-free dishes, lactose-free dishes, light dishes, vegetarian dishes, vegan dishes, à la carte, reservation not necessary, free of charge, included with all inclusive, depending on the season, daily, air-conditioned, appropriate Clothing desired
• Bars & more: 8
• “Martinis” lobby bar: 12:00 pm – 2:00 am
• Bar Las Guacamayas: 5:00 pm – 2:00 am
• Swim up Bar “Swim Up Bar La Isla”: 9:00 am – 5:00 pm
• Swim up Bar “Swim Up Bar Fuentes”: 9:00 am – 5:00 pm
• Bellinis Bar: January – December, 5:00 p.m. – 11:00 p.m.
• Bar “Gaviotas Seashore Bar”: 9:00 am – 11:00 pm
• Swim up Bar “Swim Up Bar Tucanes”: 9:00 am – 5:00 pm
• Bar “Beach Bar”: from 18 years, 10:00 am – 02:00 am

• season / weather dependent

Free of charge

• Snorkeling
• kayak

For a fee (partly external services)

• PADI diving school: third party provider
• Parasailing, deep sea fishing

• Aqua aerobics, yoga
• Archery, volleyball
• Cycling: helmets
• Tennis: tennis courts: 2, hard court

Free of charge

• Fitness room: daily 7:00 a.m. – 9:00 p.m.
• Personal Training, ZUMBA®
• beach volleyball
• Cycling: cycling, touring bikes, guided tours: Languages: English, Spanish

For a fee (partly external services)

• Tennis: floodlights: several times a week, tennis lessons

• Steam bath, adventure shower, relaxation room

For a fee (partly external services)

• Wellness area / Spa “Nâay Spa”: from 18 years, January – December, daily 07:00 am – 09:00 pm, third party providers, languages: English, Spanish
• Massages: third-party providers, classic massage: third-party providers, chocolate massage: third-party providers, Thai massage: third-party providers, Hotstone massage: third-party providers, Shiatsu massage: third-party providers
• Beauty / cosmetic center: third-party supplier, beauty / cosmetic applications: anti-aging: third-party supplier, cellulite treatment, peeling, facial treatment: third-party supplier, manicure: third-party supplier, pedicure: third-party supplier

• Animation & entertainment
• Adult animation
• Soft animation
• Shows
• Live band / music
• Cooking classes
• Dance evenings
• Themed evenings

Please note that when the hotel reopens – also due to requirements imposed by the respective authorities – there may be restrictions in the hotel facilities, activities, services and catering. Together with our hotel partners, we do everything we can to ensure that your stay is as pleasant as possible.

• Disinfectants effective against COVID-19 viruses are available to the guest:
  In the public areas
• It is compulsory to wear a mouth and nose cover for guests:
  In closed rooms of the public areas (except in the room).
• It is compulsory for hotel staff to wear a mouth and nose cover:
  in the entire hotel (complex) and in all public areas
• A mouth and nose covering will be provided by the property.

• A doctor is available on site
• Distance to the closest doctor (in meters): 100
• Distance to the nearest hospital (in meters): 8400
• Distance to the nearest pharmacy (in meters): 8800

• Antigen or PCR test is offered (partly by third-party providers) directly in the hotel:
  Available for a fee
• Fee approx. (EUR):
  112
• Antigen or PCR test is offered (partly by third-party providers) in the closest test center:
  not available