Have a good time in a complex that impresses with its unique proximity to the sea and inspires young and old. The fantastic surroundings, tasteful ambience, first-class gastronomy and spacious accommodation make your holiday a pleasure.

The hotel is located directly on a long, fine sandy beach. There is a small supermarket next to the complex. Furthermore, the nature reserve “S’Albufera” is in the immediate vicinity. Transfer time: approx. 1 hour 20 minutes.

• first beach location, surrounded by nature, quiet
• Beach: sand, public

• Airport about 50 km
• Playa de Muro beach direct
• Town center/town center Puerto de Alcudia approx. 5 km
• next town Palma approx. 50 km
• Sa Pobla train station about 10 km
• Bus about 100 m
• Alcanada golf course

• Visitor’s tax/eco-tax/tourist tax to be paid on site: approx. EUR 2 per day
• Non smoking hotel
• Check-in time from 3:00 p.m
• Check out time until 12:00 p.m
• Early check in
• Late check-out: from EUR 40 per use
• Hotel opening: 2001
• Last complete renovation: 2015
• Reception, hotel safe
• lift
• Shared lounge/TV area
• Garden, sun terrace
• pools: 4
• pool
• Pool landscape: fresh water
• “Indoor pool”: from 2 years, seasonal, indoor, heatable, in the wellness area
• children’s pool
• Whirlpool: fresh water, heatable, in the wellness area
• Bath towels: against deposit
• Souvenir shop, mini market, jeweler, hairdresser
• amphitheater
• Internet: WLAN/WiFi, in the entire hotel (facility): without charge, from 0 EUR
• Internet terminal: for a fee
• Laundry service: for a fee
• Concierge service, luggage service
• Payment methods: TUI Card / VISA, MasterCard, American Express, Diners, EC card/Maestro
• pets are not allowed
• Parking: parking lot (subject to availability), unguarded: free of charge
• business center
• Conference facilities: Conference rooms: 6, air-conditioned conference rooms, daylight, conference equipment: from EUR 25 per use, coffee breaks: from EUR 6 per use
• Number of buildings: 2, floors: 3, rooms: 184, outbuildings: 2, outbuildings floors: 3
• Country category: 5 stars

Your accommodation offers the following catering options:

• Breakfast: breakfast
• Half board: breakfast, dinner
• Half board plus: breakfast, dinner

Description of the catering offers:

• Breakfast: daily 08:00 – 11:00, continental, English, buffet
• Lunch: a la carte
• Dinner: daily 6:30 p.m. – 9:30 p.m., buffet, à la carte, menu choice (3-course menu), theme evenings: daily, buffet or menu choice (3-course menu)
• Candlelight dinner: daily 6:30 p.m. – 10:00 p.m., for a fee, à la carte
• Gala dinner: for a fee, set menu
• Wine tasting: for a fee

• Restaurants: 3
• Main restaurant “Olympus”: cuisine: international, regional, Ayurveda food, diet cuisine, gluten-free dishes, kosher dishes, lactose-free dishes, light dishes, seasonal dishes, food combining, vegetarian dishes, whole foods, buffet, show cooking, daily 08:00 – 11:00 and 6:30 p.m. – 9:30 p.m., air-conditioned, high chair, suitable clothing desired
• Specialty restaurant “Mare”: cuisine: international, Mediterranean, regional, fish/seafood, diet cuisine, lactose-free dishes, seasonal dishes, food combining, vegetarian dishes, whole foods, à la carte, for a fee, daily 6:30 p.m. – 10:00 p.m. air-conditioned, with terrace, high chair, appropriate clothing desired
• Restaurant “The Grill”: Cuisine: Mediterranean, grilled dishes, diet cuisine, children’s menu, lactose-free dishes, seasonal dishes, food combining, vegetarian dishes, à la carte, menu choice, for a fee, with terrace, by the pool, highchair, appropriate clothing desired
• Pool bar outdoor “Viandas de Salamanca”: daily 11:00 a.m. – 6:00 p.m
• “bar lounge”

For a fee (some external services)

• Kayaking, stand up paddling

• table tennis

Free of charge

• gym
• Aerobics, aqua aerobics, aqua fitness, abs, legs and buttocks, strength training, Pilates, stretching, yoga, ZUMBA®
• Cycling: bike room

For a fee (some external services)

• Nordic Walking: third-party provider
• Cycling: mountain bikes: third-party providers, racing bikes: third-party providers, touring bikes: third-party providers

• “Indoor pool”: from 2 years, seasonal, indoor, heatable, in the wellness area
• Whirlpool: fresh water, heatable, in the wellness area
• steam bath

Free of charge

• wellness area/spa

For a fee (some external services)

• Vichy shower
• massages

• animation & entertainment
• Sports animation: every day
• shows
• Live band/music
• dance evenings

• children’s pool
• Childcare: March – October, daily 11:00 a.m. – 1:00 p.m. and 3:00 p.m. – 5:00 p.m., free of charge, languages: German, English, Spanish, Italian, French

BABIES

• Babysitting service: for a fee
• Bottle warmer: for a fee
• Baby monitor: for a fee
• Playpen: for a fee
• changing pad
• highchair
• Buggy: for a fee, external provider

CHILDREN

• children’s menu
• Children’s club/mini club: from 4 years to 12 years
• Children’s animation: daily
• children’s playroom
• mini disco

TEENS

• Youth animation: several times a week

Please note that there may be performance restrictions in the hotel facilities, activities, services and catering when the hotel reopens – also due to the requirements of the respective authorities. Together with our hotel partners, we do everything to ensure that your stay is as pleasant as possible.

• Disinfectant effective against COVID-19 viruses is accessible to the guest:
  In the public areas
• Wearing a mouth-nose cover for guests is mandatory:
  In closed rooms of the public areas (except in the room).
• Wearing a face mask for the hotel staff is mandatory:
  throughout the hotel (facility) and all public areas

• Distance to the nearest doctor (in meters): 240
• Distance to the nearest hospital (in meters): 2500
• Distance to the nearest pharmacy (in meters): 500

• Antigen or PCR test is offered directly in the hotel (sometimes by third-party providers): Available for a
  fee
• Fee approx. (EUR):
  45
• Antigen or PCR test is offered (in some cases by third-party providers) in the nearest test center: Available for a
  fee
• Distance to nearest test center (in meters):
  80
• Fee approx. (EUR):
  30

From 01/01/2018, the following Sustainable Tourism Tax rates apply per person per day for all tourist stays in the Balearic Islands. The amount of the tax depends on the category (* = each plus 10% VAT), payable locally.

• Hotels in the category 5 stars plus, 5 stars and 4 stars plus / holiday apartments in the category 4 keys and 4 keys plus 01.11.-30.04. = 1 EUR/day*, 01.05.-31.10. = 4 EUR/day*
• Hotels in the category 4 stars (The ROBINSON CLUB CALA SERENA corresponds to the category 4 stars) and 3 stars plus / holiday apartments in the category 3 keys plus 01.11.-30.04. = 0.75 EUR/day*, 01.05.-31.10. = 3 EUR/day*
• Hotels and holiday apartments category 3, 2 or 1 star(s)/key, holiday rentals (fincas, apartments, houses) and other tourist accommodation, country hotels, agrotourism and inns, tourist cruise ships 01.11.-30.04. = 0.5 EUR/day*, 01.05.-31.10. = 2 EUR/day*
• Pensions, inns and campsites, hostels and mountain huts 01.11.-30.04. = 0.25 EUR/day*, 01.05.-31.10. = 1 EUR/day*

Exceptions:

• Children under the age of 16 are exempt from the tax
• From the 9th day of stay in the same accommodation, the amount is reduced by half.
• Passengers whose cruise ships have their base port in the Balearic Islands are exempt from the tax.
• This information is subject to change. You can find out the current status on tui.com under the hotel description.

Status: February 2022